V Sumitha Email and Phone Number

Administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of tellers and customer service officers.All customer complaints and issues are resolved maintaining high service standards.Review branch operations reports and track exceptional transactions.Keeping branch fully compliant with the internal as well as external regulator. This includes regular reporting to regulators liaising with them.Responsible for effective process controls and satisfactory ratings in regulatory reviews and concurrent auditsEnsure all the subordinate are adequately trained on the products, processes and various policies of the bank.

Managing all the critical functions of bank like transaction processing of customer(cash, clearing, trade etc). This includes ensuring minimal wait time for the transaction along with the minimum or nil rate of error.Keeping branch fully compliant with the internal as well as external regulator. This includes regular reporting to regulators liaising with them.Responsible for effective process controls and satisfactory ratings in regulatory reviews and concurrent audits

Handled walk in customers (RI and NRI) in the branch. Taking care of their queries, locker operations and providing them instant resolution. Calling new to bank customers daily and apprising them of the account and privileges associated with the same.Manage different categories of customers like saving, current, demat, credit card and NRI.

Managing all the critical functions of bank like transaction processing of customer(cash, clearing, trade etc). This includes ensuring minimal wait time for the transaction along with the minimum or nil rate of error.Keeping branch fully compliant with the internal as well as external regulator. This includes regular reporting to regulators liaising with them.Responsible for effective process controls and satisfactory ratings in regulatory reviews and concurrent audits

Managed a portfolio of HNI & Corporate client with total networth of 400 crores.One point contact for all regular transactions, queries, managing customer expectations and timely execution of instructionsCoordination with the operations team effectively to ensure seamless execution of customer instructions.Undertaking various initiatives to meet service deliverables and ensure a high level of engagement with the customer.

Managed all compliance, risk, legal, & regulatory requirements and ensured they are complied in respective areas of responsibilityAuthorization of transaction and timely processing.Additionally, was back up for the branch cash and vault operation manager, responsible for cash transactions and all activities related to cash.Managed regulatory requirements like display and binders

Serviced portfolio of HNI & Corporate clientDaily interface with Clearing, Citiphones, Banking Ops, Insurance Ops, DMF Ops for all kinds of exception resolution, problem free Account Opening, insurance logins, investment transactions, etc.Calling HNI customers monthly and other customers quarterly for relationship calling and revenue generationEnsuring NIL presidential, Regulatory and ERU escalations for the portfolio assignedAdditionally managed clearing activities, disposal of demat transaction

Single point of contact to handle NRI client at MG Road Bengaluru branch.Handle all type of instruction like account maintenance, DD and RTGS request, outward remittance etc.Opening of NRI account and Fixed deposit in different currencies.Developed strong level of service standards. Bank has a variety of customers availing different products like loans, credit cards, insurance, deposit and investments. Also managed the service queries and addressing their quires/complain to maintain a high standard of services.

Worked as officer for the recruitment of employee like managing the paperwork involved in the recruitment.

Worked as customer service representative for all regular transactions, queries, managing customer expectations and timely execution of instructions.