V V Suneetha Email and Phone Number

Operations Manager for APP Helpdesk Portal (customer support) and Trade PromotionManagement platforms.o Responsible for tracking and optimizing the costs,meeting the margins, improving customersatisfaction and providing product upgrades.o Handled 5 Fortune 50 clients generating 3 Million USD revenue/per year.o Owned end-to-end customer experience and channeled the requirements to improve the SaaSservice performance, scalability, and reliability.o Brought in AWS usage optimization for non-production environments via EC2 usage control, theminimum required backup storageo Lead cross-functional teams including Application Support, Cloud Infra Support, DB Support,Security and Finance teams on a daily basis to govern the overall solution offering.

Presales:o Active contributor to solution design and sales support for opportunities across the AccentureTPM Cloud Platform and Newspage products.o Worked on RFP responses and product customization/maintenance solution pricing for morethan 15 deals with an average deal size of 2 Million USD. Accenture won all 15 deals.o Responsible for proposal coordination across multiple internal teams, approvals from seniorleadership, compliance with all guidelines and processeso Implemented a new cost estimation model for TPM managed service offering which becamethe default process & tool used for pricing every new deal, enabling our sales team to expandthe market reach and identify the right price point for the offering.

Delivery Manager for Accenture Cloud Platform (cloud broker), Accenture Cloud TradePromotion Management and Accenture Newspage (Distributor management and salesforce automation) in the professional services team.o Responsible for reviewing business requirements with functional consultants, tracking design,build and testing activities with the engineering and QA teams, controlling the solution scopewith a client, mitigating the project risks with the objective of delivering as per agreed timelines,cost and quality parameters.o Customized the products for Fortune 50 clients on AWS, Salesforce and sold as managedservices. Each project was worth 2 Million USD.o Enabled the team to deliver new features, using the appropriate agile methodology, accuratelydefining the project deliverables, resulting in understanding the key focus areas, clear prioritiesand eliminating distractions.o Managed Internal stakeholders and client teams with accurate project status including riskmitigations and change management.People Management:o Lead teams of 35+ people spread across India, US, UK, Malaysia, and Germanyo Recognized team members' strengths, aligned to capability needs, resulting in a strong deliveryresults. Provided mentoring and training on required skill setso Facilitated an environment of inclusion that leverages diverse perspectives and talent, whichmade the team understand our global customers.

Delivered multiple features in securities lending platform for financial services clients usingJava and sql.o Led a 20-member team across India and USA successfully and delivered feature enhancementsgenerating $100 Million in annual revenues.

Developed reporting and UI functionality using Visual Basic for NewBreak’s flagship product inthe fixed income financial services market.