Vishnu Vs Email and Phone Number
Passionate about driving customer success and operational efficiency, I bring over seven years of experience coordinating complex projects in BPO settings. I excel in customer support, project planning, scheduling, and team coordination, with a strong focus on fostering effective communication across cross-functional teams and external vendors. My expertise lies in tracking project milestones, ensuring timely delivery, and adapting to dynamic work environments. I have a proven ability to prioritize tasks and streamline processes to meet project goals while driving efficiency and productivity.Some of my proudest achievements include attaining a 5/5 CSI rating and earning the "Shining Star of the Year" award, which underscore my commitment to excellence and client-focused service. With advanced skills in MS Office (Excel, Word, Outlook) and experience in database management (SQL, Access), I am equipped to handle data-driven projects that demand precision and a results-oriented mindset.If you're seeking a dedicated project coordinator/customer support specialist who is passionate about delivering client success and optimizing processes, let's connect. I am always open to discussing how my expertise can support your organization’s goals.
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Project Coordinator (Poc)Hitech Digital SolutionsKochi, Kl, In
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Project Coordinator (Poc)Hitech Digital Solutions Apr 2023 - Oct 2024Ahmedabad, Gujarat, IndiaIn my role as Project Coordinator, I achieved 100% on-time project completion by fostering collaboration across teams and maintaining strong client relations. I supervised a team of 10 customer service representatives, providing guidance to uphold service standards and achieve team objectives. I implemented effective communication strategies between clients and internal teams, significantly reducing response times and enhancing service quality. Through regular project status meetings and proactive updates, I ensured alignment on goals and expectations. Leveraging data analysis, I optimized processes, conducted root cause analysis, and improved support quality. My commitment to continuous improvement led to positive client experiences, while I also contributed to training junior team members, enhancing their skills and performance. Documentation of project activities and process improvements remained a top priority, supporting knowledge sharing and future efficiency. -
Senior Customer Support RepresentativeHitech Digital Solutions Apr 2021 - Mar 2023Kochi, Kerala, IndiaAs a Senior Customer Support Representative, I consistently achieved high customer satisfaction through prompt, professional issue resolution. I strengthened client relationships through clear, effective communication and upheld service quality by performing meticulous quality checks. My deep product knowledge enabled me to guide clients toward suitable solutions, and I maintained error logs and tracking reports to drive performance improvements. By mentoring junior representatives, I promoted best practices and enhanced team performance, contributing to the overall efficiency and satisfaction of client services.
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Customer Support RepresentativeHitech Digital Solutions Nov 2016 - Mar 2021Kochi, Kerala, IndiaIn this role, I focused on providing high-quality support, achieving top satisfaction ratings. My responsibilities included data entry, cleansing, and validation to maintain data integrity and compliance. Collaborating with team members, I resolved issues promptly and optimized workflows for increased efficiency. My commitment to data accuracy and timely support led to improved client trust and service reliability.
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Assistant Account ExecutiveMacromedia Digital Imaging Aug 2013 - Apr 2015Kochi, Kerala, India• Demonstrated proficiency in financial software and tools, facilitating efficient data entry and reconciliation processes.• Contributed to the preparation and maintenance of financial reports, supporting informed decision-making for the organization.
Vishnu Vs Education Details
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Computer Programming, Specific Applications
Frequently Asked Questions about Vishnu Vs
What company does Vishnu Vs work for?
Vishnu Vs works for Hitech Digital Solutions
What is Vishnu Vs's role at the current company?
Vishnu Vs's current role is Project Coordinator (POC).
What schools did Vishnu Vs attend?
Vishnu Vs attended Bharathiar University.
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