Virginia Douglas Email & Phone Number

Woodbridge, Va, Us

Fairfax, Virginia, United States

Responsible for overseeing day-to-day operations of this satellite office, including employee/client relations, billing, payroll, & general reporting. Key Functions: HR Management: Hiring and managing local administrative & clinical staff by conducting interviews, selecting ideal candidates, supporting the onboarding clearance process, facilitating applicable training, & fulfilling correlating personnel functionsFinance & Budget: Profit & loss responsibility by assuring the overall financial health of the office through overseeing cash flow, advising on budgetary allocation, actively measure finances via KPI Growth & Marketing: Collaboration with the satellite Operations team & clinical management to engage prospective clients. Developed consumer-oriented messaging to address market demands & frequently asked questions. Customer & Staff Relations: I transformed center culture by improving staff and consumer experiences. I Developed framework initiatives to promote transparency, recognition, & engagement.

Washington, District Of Columbia, United States

Responsible for facilitating programs and activities for the organization. Tasked with developing programs to support the organization's strategic direction, created proposals, & managed long term goals. Key Functions:Conflict Resolution: Professionally handled any complaints and follow through with all inquiries by responding to staff in real-time to address in-person & telephone communication. Documenting findings and follow through to track opportunities and reduce liable. Personnel Management: Supervised Concierge & Volunteer team members. Responsible for scheduling concierge staff & volunteer support to optimize budget & supplement clinical staff. Developed systems & processes to improve workflow. Coached & mentored staff for personal/professional development. Cross-functional Collaboration: As a member of the Customer Focus department, I functioned as a catalyst to shape staff/client interactions. Worked with hospital executives to drive change related to improving perceptions & empowering teams.

Washington

Responsible for delivering methods to improve patient experience, reduce staff workload, & invest in up & coming professionals through developing & overseeing special programs & tasks through volunteer services. Key Functions: Program Management: Ensured daily program success by creating detailed roles, supervising the volunteer team, & monitoring overall program progress. Program Liaison: Maintained records to measure success and submitted formal reports to account for program contributions for organizational success. Worked with various hospital leaders to further develop/refine volunteer roles & procedures.

Falls Church, Virginia

Responsible for assisting patients in navigating their birthing experiences/ Inova Health care delivery system. Nurtured relationships with patients & their families to support strong communication channels between them & clinical departments. Key Functions: Growth & Development: I worked with hospital executives to develop Inova's first in-patient Concierge & Amenity Program. Supported staff education and nurtured collaborative relationships to ensure seamless service 24/7/365. Established program fundamentals in the Post-Partum unit, expanded services to other departments within the Women's hospital, & later throughout the hospital. Marketing: I collaborated with the marketing team to create digital and printed marketing materials to advertise service offerings. Responsible for produced scripting & verbiage for a unified approach to consistent & equitable services. I designed a push campaign to optimize efficient & automated social media blasts. Actively participated in public speaking events to engage prospective patients & providers. Event Planning: I responded to patient & family requests to arrange in-hospital celebrations. Collaborated with clinical teams & hospital support services to ensure high-quality patient experiences. Supported executives by facilitating various organizational events to promote patient/staff services & national conferences with affiliate healthcare systems.

Falls Church, Va

Responsible for overseeing departmental efficiency.Key Functions: Communication: I collaborated with clinical teams to coordinate every aspect of patient care related to admissions, transfers, & discharges. Oversaw quality assurance checks to ensure complete physician orders were present in each patient packet & patient rooms were prepped. Delegated as needed to support seamless patient transitions & the highest quality of care possible. Initiated protocols for emergency situations. CRM Management: Maintained accurate electronic health records by inputting, revising, & communicating relatively to support patient care. Used a -level of attention to detail to maintain health records while performing other clerical duties. Supply Management: Monitored & maintained unit as required by regulatory agencies. Responsible for ensuring patients and staff had access to imperative resources by cleaning, ordering, & stocking equipment/literature as needed.

Centreville, Virginia

Bachelor Of Applied Science - Basc, Business Administration And Management, General

Associate Of Arts (A.A.), Multi/Interdisciplinary Studies