Liaising between account managers, operations, venue and suppliers on projects.Managing projects from inception through post event.Calculating space planning with the design team and preparing project quotes. Releasing revenue reports - monthly/quarterly/annual.Processing P-n-L’s for every job (pre and post).

Adam Consulting, a business consultancy where my job profile is of a Business Consultant and Events & Marketing Co-ordinator. I manage & co ordinate for both internal and external events hosted. Working along with the global and head office/s (Dubai) to create and publish its newsletter and other marketing collateral's in co-ordination with the internal teams.

Overview smooth running of the branch office.Business development & client servicing in charge.Budgeting and maintaining the P-n-L records of overall projects.Conducting group discussions and training for business development and client servicing.Headhunting/interviewing interns/manpower for projects.Handling all project related administrative jobs.Conducting Day-1 inductions.Research and planning to improvise marketing techniques for brands Creating client database for the business development team.Tracking record of incoming and outgoing projects and its payment collections.

Business Generation through new & existing customers & Clients servicing

Attending customers over phone calls & emails, conducting refresher training for the team. Doing quality checks in regular intervals. Taking care of escalations over calls & emails.

Training new batches & cross training departments. Mentoring batches for 'on the job training', Quality Assessments for advisors calls & emails, conducting refresher training for teams. Doing quality checks in regular intervals.

Sr. Customer Service Executive, attending to customers over phone calls & emails, conducting refresher training for the team. Doing quality checks in regular intervals.