Vincent Anderson Email & Phone Number

North Little Rock, Arkansas, United States

• Assisting customers in managing accounts over the phone, responding to inquiries, and researching concerns and complaints to determine resolutions that met company policy and satisfied clients.• Conducting investigations into account discrepancies and concerns, troubleshooting issues with payments, billing, re-rates, network issues and equipment matters.• Maintain a comprehensive understanding of all available products and services, including technical specifications and operations, to provide accurate information to customers, upsell services to meet the changing needs of clients, and assisted with equipment challenges.

Little Rock, Ar

• Oversee quality control testing of manufactured plastic pipes and bags, developing and performing tests to comply with company and industry standards.• Conduct investigations into discrepancies or quality issues to identify root causes and determine solutions to increase efficiency and improve standards.• Assisted customers in choosing the best product to fulfill the needs of their company via email and/or phone.• Monitor production lines to maintain the highest-quality products while utilizing tools, gauges and other equipment for quality assurance and document data for developing management reporting.• Identify an inefficiency in the usage of raw materials and implemented changes in the process to decrease minimal waste amounts, increasing product reliability results and cutting costs in time and materials.• Update testing applications to allow for an increase of products tests from 6 samples to 11 samples daily.

Little Rock, Arkansas Area

• Assisted customers in managing accounts over the phone, responded to inquiries, and researched concerns and complaints to determine resolutions that met company policy and satisfied clients.• Conducted extensive investigations into account discrepancies and concerns, troubleshooting issues with payments, billing, re-rates, network issues and equipment matters.• Maintained a comprehensive understanding of all available products and services, including technical specifications and operations, to provide accurate information to customers, upsell services to meet the changing needs of clients, and assisted with equipment challenges.• Recognized by upper management for achieving and maintaining a 92% customer satisfaction rate.

Little Rock, Arkansas Area

• Developed and executed strategies for discovering and securing new business opportunities, compiled data for detailed market analyses, evaluated risks and potential leads, shipped all presentations and bids for managers and adapted strategies to the changing consumer environment.• Fostered beneficial relationships with stakeholders, business peers, potential clients, and network contacts to attract new business and increase awareness of services.• Specialized in staffing logistics and talent management.• Generated a business pipeline that resulted in a 23% increase in revenue.

Conway, Ar

• Established and maintained contact with potential and current clients, identifying their needs and requirements, matching products, and services to develop new business opportunities, and providing technical support for equipment.• Gathered marketing and sales data to create forecasting and business reports.• Collaborated with management to create and drive marketing programs that delivered new leads.• Performed cold calling to generate leads and close sales, successfully penetrating assigned territory, enhancing brand and product awareness, and increasing new business by 32%.• Recognized for sales as the 2013 2nd Half-Sales Champion.

Accounting And Business/Management

Accounting And Business/Management