Vabna Sarker Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Works at a HELP DESK executive to act as the first point of contact for BELL MOBILITY services.
• Manages multiple avenues of support requests including cases, telephone, and e-mail.
• Identifies and suggests possible improvements in procedures.
• Troubleshoots a wide range of programs including E-order, E-space, and various tools.
• Resolves and close cases, Support and administer all relevant daily operations.

Ottawa, Ontario, Canada

• Coordinates a variety of orders for new installations, moves, adds, changes, cancellations, and customer win-backs.
• Ensures order quality and accuracy while coordinating with other departments to meet service activation dates.
• Adheres to call duration and scheduling requirements.
• Closes sales and efficiently place orders within allotted time frames.
• Determines and negotiate the best solution, as well as choosing the most appropriate procedure to follow.
• Communicates and establish ongoing partnerships with internal and external customers.

Riverview New Brunswick

• Respond to 50+ clients, which includes supporting customers on financial transaction related problems, presenting relevant product information, and helping on order processing.
• Manage, document, and research complicated cases to provide more comprehensive service to customers.
• Schedule and conduct meeting with the clients. Maintain proper record of clients schedules and follow up periodically.

Moncton New Brunswick

• Promote CCRW as a choice employer to the graduates of colleges, universities, and other educational institutions.
• Assist with the development of surveys designed to assess organizational health and wellness including staff appreciation initiatives. Generate reports and filing documents as needed.
• Provide support regarding the revision of official grievance procedures. Review organizational policies and procedures.
• Assist with formalizing CCRW’s onboarding procedures for new staff. Advise managers on staffing policies as needed.

Dhaka, Bangladesh

• Coordinate and managed the Language Training Centers (LTC) for probable immigrants. Work as a lead administrative officer at BRAC (Tangail) regional office.
• Create and submitted the monthly financial reports of every department to head office. Participate in making financial projections at each month.
• Schedule and coordinate meetings, appointments, and travel arrangements for other professionals. Maintain electronic and hard copy filing system.
• Collaborate with different stakeholders for smooth financial and operational management. Act as a point of contact for clients.
• Take dictations and maintained the store of office supplies. Track daily accounting and inventory information.

Dhaka, Bangladesh

• Participate in assessing the company’s targeted goal of the current period and setting up the new milestones for the next period.
• Analyze the operations, processes, and management of the business as a whole. Identify areas where these processes could be improved to help the business run more efficiently.
• Work on the enhancement of client-organization relationship and tried to mitigate the factors that are responsible for the ineffective relationship.
• Work closely with employees to introduce new methodologies and train staffs. Identify positions and recruit employees who fit into the new plans for organizational development change.

Bachelor Of Social Science, International Relations

Master Of Social Science, International Relations And Affairs

Diploma, Human Resources Management