- Prepares announcements and newsletters for member hospitals, highlighting back-ordered drugs, reduced drug prices, alternative drugs to use during backorders, and any new drugs on the market- Navigated the intricate lobbying process to secure prescription drug coverage and reimbursement, coordinating with suppliers and pharmaceutical manufacturers, resulting in a 25% increase in successful medication reimbursements- Coordinated with hospital pharmacy staff to gather supporting… Show more - Prepares announcements and newsletters for member hospitals, highlighting back-ordered drugs, reduced drug prices, alternative drugs to use during backorders, and any new drugs on the market- Navigated the intricate lobbying process to secure prescription drug coverage and reimbursement, coordinating with suppliers and pharmaceutical manufacturers, resulting in a 25% increase in successful medication reimbursements- Coordinated with hospital pharmacy staff to gather supporting documents and related paperwork, ensuring complete and accurate claim submissions, achieving a 30% success rate in full reimbursements- Secured alternative medication sources during supplier backorders, maintaining a 100% medication availability rate for patients- Improved the efficiency of the reimbursement process, reducing the average claim processing time by 20%- Provides administrative and procurement support to members when they inquire about putting drugs on contract. This involves reaching out to the supplier and conducting a Canadian Market drug analysis if the drug is available in the market- Distributes Cost Differential Reimbursement and Split Awards cheques and e-transfers to member hospitals quarterly- Supports members by contacting drug companies when members are charged more than the contract price and ensures reimbursement- Schedules and organizes meetings with pharmaceutical companies, members, and warehouse suppliers every other week to enhance communication and avoid crises during drug backorders- Submits claims on behalf of members to suppliers when they are charged higher than the contract price or if the contracted drug is on backorder and the member has to purchase from another supplier- Prepares quarterly reports of all suppliers and presents them to members to help them understand how much differential has been collected from suppliers during backorders and drug shortages Show less

- Handle communication between government (ODB) and private insurance companies to resolve billing error, to adjudicate third party, and patient consulting- Manage data entry of prescription that helps the pharmacists to provide high level of services to patients- Increase high-quality medication accuracy and successfully completed five insurance audits with minimal prescription denials- Demonstrate natural leadership ability by organizing Diabetes and Vaccine clinic- Accurately… Show more - Handle communication between government (ODB) and private insurance companies to resolve billing error, to adjudicate third party, and patient consulting- Manage data entry of prescription that helps the pharmacists to provide high level of services to patients- Increase high-quality medication accuracy and successfully completed five insurance audits with minimal prescription denials- Demonstrate natural leadership ability by organizing Diabetes and Vaccine clinic- Accurately tracking all tasks to timely completion from medication pick-up and sending drug order- Create, edit, and alter customer service strategies and procedures in an Agile manner to best deliver a satisfying experience for all customers- Trained 50 patients on proper injection techniques, resulting in a 95% adherence rate and improved treatment outcomes- Guided patients through pharmacy options, helping 150+ patients select the most cost-effective solutions, leading to an average savings of $200 per patient annually- Coordinated with pharmacies, physicians and patients for prescription initiation and renewal in timely manner- Collaborated with healthcare providers to provide seamless patient support, leading to a 10% improvement in therapy outcome- Coordinated patient services, reducing therapy access wait times by 30%, ensuring continuous treatment- Exhibited knowledge about immunocompromised, rare, acute and chronic diseases to get prescription drug coverage from ODB (Ontario Drug Benefit) and private insurance providers for funding and reimbursement- Demonstrated comprehensive knowledge of disease including, pharmacology, pathophysiology, mechanism of action, therapeutic response of drug by following SOPs- Coordinated with healthcare providers to obtain missing information and clarify discrepancies- Well-developed organizational and prioritization skills coupled with the ability to work well in a fast-paced environment Show less

- Conducted seven (7) regulatory reviews of New Investigator documents as a part of site start-up activities for an ongoing trial- Reviewed four (4) clinical protocols to ensure the collection of data needed for regulatory submission- Independently documents routine site management and ongoing follow-up, clinical monitoring activities, site communication and trial related activities- Contributed to the development of documents that facilitate or describe the management of the… Show more - Conducted seven (7) regulatory reviews of New Investigator documents as a part of site start-up activities for an ongoing trial- Reviewed four (4) clinical protocols to ensure the collection of data needed for regulatory submission- Independently documents routine site management and ongoing follow-up, clinical monitoring activities, site communication and trial related activities- Contributed to the development of documents that facilitate or describe the management of the clinical trial. Examples of such documents include, study guides or manuals, and information collection tools- Assisted in working with meeting planners and vendors to arrange for investigator meetings, off-site client or internal departmental meetings- Responsible for the shipment and tracking of trial documents (site binders, manuals, guides, etc.)- Recorded and inventory visit reports received from monitoring staff.- Maintained study portals, web sites, or newsletters.- Compiled reports progress/status of investigational sites- Assisted with processing vendor invoices, investigator payments, and expense reports- Participated in the development and maintenance of, and adhere to departmental Standard Operating Procedures (SOPs) and guidelines.- Prepared, maintained, and completed training on study-specific and (or) applicable sponsor SOPs- Supported sites in their efforts to prepare for audits conducted either by sponsors or regulatory authorities- Provided support in Clinical Operations or other functional areas as required. Show less

- Assess and perform call monitoring and provides trend data to the management team- Maintain all documents, records, and files for compliance purposes- Use three (3) systems to keep track, monitor, and record data for audit purposes- Determines and implement appropriate corrective actions and resolutions to complaints

Outputs: Evaluated new methods for accuracy and cost under the guidance of senior analyst/supervisor. Designed efficient packaging of newly acquired products• Tested/Retested incoming and in-process chemical compounds following proper protocols outlined by SOPs, cGMPs, and Compendia references• Worked with analytical instruments for measuring specs (Gravimetric, Volumetric, AA, GC, PH-meter, IR, UV-VIS, Calibration instruments)• Operated technical laboratory instruments such as… Show more Outputs: Evaluated new methods for accuracy and cost under the guidance of senior analyst/supervisor. Designed efficient packaging of newly acquired products• Tested/Retested incoming and in-process chemical compounds following proper protocols outlined by SOPs, cGMPs, and Compendia references• Worked with analytical instruments for measuring specs (Gravimetric, Volumetric, AA, GC, PH-meter, IR, UV-VIS, Calibration instruments)• Operated technical laboratory instruments such as conductivity meter, Hardness tester, and Polarimeter• Reviewed and validated product-information and instructions-for-use on packaging (Proofread container-cartons labels, patient leaflets and medication guides) Show less

- Implemented customer survey to investigate user experience and influence buying habits- Executed marketing campaigns for positioning of new products with a competitive analysis to support product roadmap- Resolved more than a hundred (100) customer inquiries via phone, and email, consistently exceeding targets- Achieved 98% customer satisfaction rating while suppressing team goal by 10%- Researched customer-sales feedback and used the data to collaborate with the manufacturer… Show more - Implemented customer survey to investigate user experience and influence buying habits- Executed marketing campaigns for positioning of new products with a competitive analysis to support product roadmap- Resolved more than a hundred (100) customer inquiries via phone, and email, consistently exceeding targets- Achieved 98% customer satisfaction rating while suppressing team goal by 10%- Researched customer-sales feedback and used the data to collaborate with the manufacturer to have the best products for the clients Show less