Partners with cross-functional program stakeholders to ensure consistency of operations across regional servicing teams for purchased program commercial loans. Serves as a lead team member and provides coaching and additional training to other team members. Performs collateral valuations and financial analyses for borrowers and guarantors of both performing SBA-guaranteed loans and those in forced liquidation.Managed liquidations and recoveries of commercial loans for a… Show more Partners with cross-functional program stakeholders to ensure consistency of operations across regional servicing teams for purchased program commercial loans. Serves as a lead team member and provides coaching and additional training to other team members. Performs collateral valuations and financial analyses for borrowers and guarantors of both performing SBA-guaranteed loans and those in forced liquidation.Managed liquidations and recoveries of commercial loans for a changing portfolio of commercial loans purchased by the Small Business Administration from partner lending institutions. Show less

Consultant to the United States Small Business Administration's commercial lending operations for the execution of the Paycheck Protection Program, a federal disaster loan program administered through a collaborative effort among multiple US federal government agencies.Served as a liaison between the Agency and lender partners to assist lenders with having the most updated SBA agency guidance for the Paycheck Protection Program’s evolving guidance and program rules to expedite loan… Show more Consultant to the United States Small Business Administration's commercial lending operations for the execution of the Paycheck Protection Program, a federal disaster loan program administered through a collaborative effort among multiple US federal government agencies.Served as a liaison between the Agency and lender partners to assist lenders with having the most updated SBA agency guidance for the Paycheck Protection Program’s evolving guidance and program rules to expedite loan originations that met program requirements. Show less

Served as a project team lead for the bank client's transactional testing look-back analysis review for individual financial transaction files related to specific federal regulatory adherence by the client bank.Managed and mentored a team of nineteen (19) 1st & 2nd Level Review Analysts and QC Analysts, identifying areas for coaching and development.

Conducted financial audits of historical financial transactions, cross-referencing sales agreement contracts and contract amendments, utilizing Oracle NetSuite, Salesforce, and Microsoft Excel to capture and analyze crucial sales contract data to rebuild the sales and servicing history for the SaaS company client.

Partnered with start-up organization’s enterprise cross-functional teams, General Counsel, and multiple stakeholder groups to validate enterprise compliance program objectives. Strategically planned and led the creation and execution of an enterprise-wide KYC/AML and commercial lending regulatory compliance program and internal audit procedures for a start-up fintech platform direct commercial lender with bank funding partner risk requirements, as well as front-end loan application… Show more Partnered with start-up organization’s enterprise cross-functional teams, General Counsel, and multiple stakeholder groups to validate enterprise compliance program objectives. Strategically planned and led the creation and execution of an enterprise-wide KYC/AML and commercial lending regulatory compliance program and internal audit procedures for a start-up fintech platform direct commercial lender with bank funding partner risk requirements, as well as front-end loan application underwriting fraud and identity theft detection procedures along with an escalation protocol.Performed internal audit quality reviews on all KYC and AML compliance processes to cover customer onboarding and periodic AML risk reviews, OFAC SDN, PEP, & other watchlist monitoring, financial transaction monitoring and alert review & resolution.Finalized written summaries of findings in audits and transactional testing reviews for senior management; provided results of root cause analysis for internal controls deficiencies flagged by internal reviews and external audit. Show less

Compliance transactional tester and federal regulation compliance oversight. Built testing scopes and testing workpapers with Excel. Procured consumer loan transaction data. Organized loan transaction data. Analyzed transaction data. Documented testing exceptions and observations. Reviewed test results to identify trends. Performed root cause analysis on exceptions. Reported test results to management. Recommended solutions. Collaborated cross-functionally to resolve process and procedure… Show more Compliance transactional tester and federal regulation compliance oversight. Built testing scopes and testing workpapers with Excel. Procured consumer loan transaction data. Organized loan transaction data. Analyzed transaction data. Documented testing exceptions and observations. Reviewed test results to identify trends. Performed root cause analysis on exceptions. Reported test results to management. Recommended solutions. Collaborated cross-functionally to resolve process and procedure related issues. Show less

Founding member of Lending Club's Customer Advocacy team. Developed and rolled out processes and standard operating procedures for this team which focused on de-escalation of customer complaints and issues that touched regulatory compliance risk. Trained and coached team members.Analyzed, approved, and managed updates for consumer loan customers with Service Members Civil Relief Act (SCRA) loan modification requests for enterprise book of consumer loans.Collaborated with senior… Show more Founding member of Lending Club's Customer Advocacy team. Developed and rolled out processes and standard operating procedures for this team which focused on de-escalation of customer complaints and issues that touched regulatory compliance risk. Trained and coached team members.Analyzed, approved, and managed updates for consumer loan customers with Service Members Civil Relief Act (SCRA) loan modification requests for enterprise book of consumer loans.Collaborated with senior management and legal to develop and roll out the enterprise complaint management system standard operating procedures for consumer loan customers. Show less