The face of IT for users. It drives the effective use of IT services by the users resulting in overall end-user satisfaction and productivity improvements. This unit has the user's perspective on a huge variety of IT services. *Consulting & Projects* Supporting IT Initiative rollouts, Digitalization and Mobilization Consulting user on effective usage of IT services on best practice and Tips & Tricks *Escalations* Drive escalations on business critical outages… Show more The face of IT for users. It drives the effective use of IT services by the users resulting in overall end-user satisfaction and productivity improvements. This unit has the user's perspective on a huge variety of IT services. *Consulting & Projects* Supporting IT Initiative rollouts, Digitalization and Mobilization Consulting user on effective usage of IT services on best practice and Tips & Tricks *Escalations* Drive escalations on business critical outages Drive Major Incident Management*Process Analysis* Analysis and optimization of local business processes*Training & Education* Organize and perform Masterclasses Enabling Digital Skills Show less

* Advisor for IT infrastructure topics. User’s first contact for conceptual questions regarding IT infrastructure (HW, SW, nets) * The concept of training programs for end users in the IT area* Supporting the request for processes, user accounts, user profiles and software installations * Local coordination of global projects* Team co-operation with foreign colleagues in the EMEA region (LiveMeetings,business trips)* The use of internal and external tools to support… Show more * Advisor for IT infrastructure topics. User’s first contact for conceptual questions regarding IT infrastructure (HW, SW, nets) * The concept of training programs for end users in the IT area* Supporting the request for processes, user accounts, user profiles and software installations * Local coordination of global projects* Team co-operation with foreign colleagues in the EMEA region (LiveMeetings,business trips)* The use of internal and external tools to support internal customers, SAP, Sharepoint, etc.* The definition of regional guidelines and circulars* Asset management* Key User for mobile communication (services, devices) Show less