Project Manager
Current- WMS Implementation Project Management & Customer Success
- Led end-to-end WMS implementation projects, ensuring seamless onboarding, timely product adoption, and successful go-lives
- Fostered strong customer relationships, delivering proactive support and driving customer satisfaction and retention through effective project executionUser Training & Technical Writing
- Developed and delivered customized training sessions to empower users and ensure they maximize the value of the WMS
- Created comprehensive user guides and documentation to enhance customer understanding and support ongoing product useConsulting & System Integrations
- Provided expert consultation on system integrations, ensuring seamless data flow and interoperability with our WMS platform