Vadithe Shiva Naik Email & Phone Number

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

Ensuring the incident ticket is assigned to the right resolver group 24*7 ● Ensuring there are valid and periodic log updates on the incident ticket. ● Ensuring the right impact details are captured and shared with the stakeholders. ● Ensuring periodic and valid updates are sent across to the subscribers of the incident and adherence to the set SLA ● Ensuring that the resumption notification of incidents handled are sent along with the detailed summary of the incident. ●… Show more Ensuring the incident ticket is assigned to the right resolver group 24*7 ● Ensuring there are valid and periodic log updates on the incident ticket. ● Ensuring the right impact details are captured and shared with the stakeholders. ● Ensuring periodic and valid updates are sent across to the subscribers of the incident and adherence to the set SLA ● Ensuring that the resumption notification of incidents handled are sent along with the detailed summary of the incident. ● Ensuring the Main Queue and Pending Reassignment queue are cleared according to the set SLA. ● Ensuring that the mails are duly responded and cleared 24*7. ● Stakeholder satisfaction through effective communication and delivery of services Delivery of regular reporting based on stakeholder expectation ● Successfully manag ed IT Services against all defined SLA. Improve relationships across stakeholder groups to promote a spirit of partnership ● To facilitate the restoration and fulfillment of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. ● Be available for customer call transfers from locations across PAN India ● Take End-to-end ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers. ● Identify and highlight to the appropriate authority any service concern or improvement Opportunity. Key components of the job include actively directing and managing incidents logged; planning and preparing the proper communications to all stakeholders Show less

Bengaluru, Karnataka, India

Responsible for Technical Support, including identifying and resolving Daily basic technicalissues occurring in laptops, Desktop, Printers, Windows &LAN, and Wi-Fi Networks.Good hands-on experience in Backup & and Restore of Mails and profiles in Mailing Client MS Outlook Support Software,Application related issue of In-house &Outstation User via Remote Desktop.

Bachelor Of Technology - Btech, Information Technology, 70.0

Mpc, Theoretical And Mathematical Physics, 7.3

Activities and Societies: Cricket ,Volunteer,Dancer

10Th, Scc, 8.2

Activities and Societies: School people Leader, Cricket,Dancer