• Plan, design, implement and document various projects for clients, including Office365, Server migrations, Antivirus, Antispam, Backup and Disaster Recovery, Imaging solutions• Setup and maintained client Windows Infrastructure• Manage Active Directory, Exchange and Office 365, powershell scripting, various automations• Troubleshoot and management of smartphones/ tablets, iphone, android, blackberry• Use of various support tools such as Labtech, Screenconnect and Connectwise… Show more • Plan, design, implement and document various projects for clients, including Office365, Server migrations, Antivirus, Antispam, Backup and Disaster Recovery, Imaging solutions• Setup and maintained client Windows Infrastructure• Manage Active Directory, Exchange and Office 365, powershell scripting, various automations• Troubleshoot and management of smartphones/ tablets, iphone, android, blackberry• Use of various support tools such as Labtech, Screenconnect and Connectwise for day to day operations• Oversee escalations from level one and two support teams Show less

• Maintain Microsoft virtualized infrastructure in datacenter – servers farm - cloud solutions• Evaluate new hardware and software solutions that would fit into the goals of the business• Migrated to new blackberry server, creating savings for the company• Replaced old Office Communication Server with Lync, implemented instant messaging and voice solutions for our clients• Schedule, communicate and execute the servers maintenance plan• Install, customize and deploy thin… Show more • Maintain Microsoft virtualized infrastructure in datacenter – servers farm - cloud solutions• Evaluate new hardware and software solutions that would fit into the goals of the business• Migrated to new blackberry server, creating savings for the company• Replaced old Office Communication Server with Lync, implemented instant messaging and voice solutions for our clients• Schedule, communicate and execute the servers maintenance plan• Install, customize and deploy thin client workstations, printers and scanners• Terminal server solution in datacenter• Troubleshooted user incidents on daily basis, using Cerberus ticketing system Show less

• Provided support for client with emphasis on client experience• Monitored and notified clients of potential device/service disruptions• Active Directory and Microsoft Exchange administration• Server patching and post-patching testing• Implemented antivirus/antispyware solutions• Used ticketing system to consistently communicate with clients along with keeping detailed notes of problem description and resolution

• Provided technical support for staff and students• Monitored servers and client workstations• Network and phone administration• Server and client patching• Various additions to the Student Information Services portal and LMS system

• Various design in Autocad• Design, implement and maintain the network infrastructure• New installations and operating system patching for servers and clients• Provided technical support for the staff

• Designed and implemented client services portal and database• Server and windows client, new installs, patching and maintain• Provided technical support for the staff