Hello partner!🧿 Just call me Dyne, your freelance virtuoso ready to elevate your journey. I was Provider Service Advocate for more than one year in US Medical Insurance company, exposing myself in various hats of becoming Medical VA. Aside from healthcare, I worked as a Sponsorship Associate during my early years in college which helped me to exposed in the world of Executives and the Administrative tasks.So nothing to worry, I can make your business operations and daily personal tasks lighter than before – let's embark on the road to success together!Here are my Areas of Expertise:(Medical Virtual Assistant)- Customer Relations and Engagement- Healthcare Insurance Inbound Calls- Medical Research- HIPAA Medical Insurance Verification- Medical Insurance Benefit Coverages- Intake/Prior Authorization Creation- Medical Claims Billing- Medical Claims Denials & Rejections- Medical Claims Appeals & Authorization Appeals- Medical Appeals and Grievance Resolving Analyst- Adjusting of Claims (Underpaid/Overpaid)(Administrative/Executive Virtual Assistant)- Creation of Sponsorship Packages Management- Calendar & Inbox Management- Customer Relationship Management (CRM)- Software Proficiency / Tech Savvy- Leadership and Team Coordination- Event Coordination and Management-Training and Development- Data Management and Analysis- Meetings Support- Light Social Media Management- Travel & Lifestyle Management- Light Bookkeeping- Research
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Provider Service AdvocateOptum Oct 2022 - Dec 2023Quezon City, National Capital Region, PhilippinesResults-driven professional with a year of experience as a Provider Service Advocate at Optum Global Solutions, specializing in handling outbound calls for healthcare professionals. Managed strategic training completion for multiple states, achieving 45-60 daily calls for Washington CAID/CARE and 3M/DSNP. Excelled as an Engagement Point-of-Contact (POC) handling both email management and graphic design for Email Blast surveys and Week-Ending Reports.I take pride in achieving an 85% first-call resolution rate and navigating complex systems efficiently. By addressing intricate provider issues on the initial call whether it is for Benefit, Authorization creation, Claims payment, or all of it in just one call. I foster positive relationships and elevate customer satisfaction.I led the meticulous documentation of provider issues, ensuring accurate tracking and analysis. My efforts in implementing a robust reporting system significantly contributed to identifying and responding to emerging trends promptly.In terms of engaging with healthcare providers, I prioritized relationship-building. Leveraging in-depth product knowledge and navigating diverse benefits structures, I successfully cultivated solid relationships. The result? Enhanced provider satisfaction and consistently positive feedback. -
Regional Sponsorships Associate For Corporate AffairsNational Federation Of Junior Philippine Institute Of Accountants - National Capital Region Council Sep 2021 - Dec 2021Quezon City, National Capital Region, PhilippinesAs a Regional Sponsorships Associate for Corporate Affairs, I demonstrated adeptness in every stage of the sponsorship lifecycle. My responsibilities included identifying and securing sponsors for organization events through the creation of comprehensive proposals. I effectively managed appointments and scheduling using Google Calendar, utilizing virtual meetings for proposal presentations. Fostering strong relationships, I ensured the timely delivery of sponsor benefits, contributing to a sense of community engagement. Proficiently handling email communications and maintaining detailed spreadsheet records, I played a pivotal role in tracking progress. Additionally, I am part of a 6-member cross-functional team under the Sponsorship Department, successfully coordinating with over 50 sponsors, spanning small businesses to large corporations and accounting firms, significantly contributing to the success of various organization events.
Erica Dyne Lora Education Details
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Accounting -
Accountancy, Business, And Management (Abm Strand)
Frequently Asked Questions about Erica Dyne Lora
What is Erica Dyne Lora's role at the current company?
Erica Dyne Lora's current role is Virtual Assistant - Legal | Administrative | Medical Insurance Receptionist |.
What schools did Erica Dyne Lora attend?
Erica Dyne Lora attended New Era University, Quezon City, Our Lady Of Fatima University.
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