Vafee K. Email & Phone Number

Durham, Nc

Escort customers in and out of restricted areas. Place service calls for hardware issues. Supporting customers testing disaster recovery scenarios. Media in/media out/archive verification. Active communication with RS Manager, Program Advisors, and customers during disaster recovery events. Performing first-level support for media issues during disaster recovery events. Maintain and ensure tape inventory integrity by performing or assisting with library tape reconciliation activities, etc.

Worked with Co-Resident Assistant to execute creative programs, fostering student development politically, socially, and culturally. Maintained student safety on campus by ensuring Residence Hall rules are followed. Ensured the enforcement of legal and college policy through campus wide duty rounds to provide a safe living environment for all members. Consulted students with day-to-day problems such as their studies and personal lives to help them come up with solutions. Organized programs, based on a given programming model, for residents to interact with each other and also to be educated.

Helped developed an App for the Durham County courthouse website and introduced to the working environment. Used Microsoft Visual Studio to develop the app. Designed, recommended and pitched improvements to new and existing features. Updated and edited website content, posts and pages. Provided technical support related to web-based systems to internal teams.

Assisted customers by answering product and service questions; suggesting information about other products and services. Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Assisted customers in returning or exchanging items purchased offering refunds or store credit. Aided customers with finding the desired product.