With over 27 years of experience in operations and project management across various industries, I have extensive expertise in improving processes, managing cross-functional teams, and implementing strategic plans.My career focuses on leveraging technology, particularly Artificial Intelligence (AI), to enhance efficiency, decision-making, and customer satisfaction, while contributing to strategic development and the achievement of business goals.In recent years, I have concentrated on the tourism and hospitality sectors, obtaining certificates in “TOURISMx: Tourism and Travel Management” from the University of Queensland and “Hospitality Administration/Management” from the University of Essex. I have applied leadership and management skills to provide exceptional guest experiences and optimize hotel operations. From coordinating front desk and housekeeping services to managing food, beverage, and maintenance teams, I ensure alignment with financial objectives and guest satisfaction.As an experienced CMS platform user, I integrate modern project management solutions that improve efficiency and drive positive financial results. I focus on ensuring profitability and healthy cash flow, positively impacting annual financial reports while providing transparency to owners and shareholders. I have deep knowledge of Law 4548 governing hotels and experience as a Vice President of a Board of Directors, ensuring compliance and strategic guidance.**Key Skills:**— Operations Management & AI-Driven Optimization— Leadership & Cross-Functional Team Development— Stakeholder Engagement & Vendor Negotiation— Project Management in Tourism & Hospitality— Customer Satisfaction & Service Delivery Improvement— Strategic Financial Management— Government Processes, Compliance & Alignment with Public PoliciesMy experience positions me ideally to lead hotel operations, offering a customer-centric and technology-driven approach that ensures the maintenance and improvement of luxury service standards. I am passionate about hospitality and eager to contribute to projects that deliver unforgettable guest experiences and foster business growth.