Responsible for the following departments: Administrative Sector, Contract Management, Facilities, Logistics, Fleet, Stock and distribution, Assets and Protocol.Responsible for all administrative routines, comprising invoice, payment flow and available balance control, as well as Strategic Planning and action and process analysis, aimed at increased agility in the services provided by the sector.Direct manager of service and purchase agreements, focused on follow-up and enforcement of the contracted subject matters, as well as on strategic analysis and improvement actions. Directly responsible for budget and balance control and contact with contracted companies.Management of Stock and Warehousing Sectors, focused on optimizing resources, and directly working in the contact with suppliers and internal customers, aimed at balancing expense reduction and service quality. Effective work in controlling and distributing materials among the Business Units.Responsible for the Logistics Area, directly working in the Fleet Management, including maintenance and supply planning, as well as whole Transport Sector arrangement.Supervised the Service Area, including Telephony, Cleaning, Building Maintenance and Protocol Sector. Responsible for interfacing Directors and remaining Sectors, aimed at the best results in administrative actions.

Responsible for all administrative routines, comprising operating budget control of the business units, event production, creation and disclosure of events, as well as creation of a production sector to reach the goals in the event area.Follow-up in personnel selection and training, remote and on-site team management, settlement of inter-team conflicts, trip logistics and team transfers.Expertise in theater company management, creation of operating manuals, negotiation with suppliers, and service standardization, by trainings, aimed at improving the company’s reputation among partners and sponsors.Responsible for implementing business unit, operating manuals for reduction of time spent by task and implementation of fortnightly expenditure control aimed at Budget control.Worked in creating specific disclosure means by unit, thus increasing audience captivation and cost reduction by assignment reallocation and search for new suppliers.

Responsible for the whole operating area’s team management with 150 employees, sales analysis and service and product adaptation, coordinated Food & Beverage area and stores, and implemented service standardization rules.Worked in operational standardization in franchises and joint projects, creation and operation of events, set-up of branches, annual cost and revenue planning and administered agreements with outsourced companies.Sound expertise in selecting, integrating and training employees, coordinating cleaning, lobby, parking, security and Buffet areas, as well as purchasing the materials and equipment related to the operating areas.Responsible for managing the visitors’ traffic, direct relationship with suppliers, “post-sale” customer service, birthday party service coordination, daily planning of tasks and position allocations.Assistant Operating Manager (08/1996 to 09/1998)Monitored itemization of all maintenance and cleaning-related requirements, coordinated the ticket sale sector and supervised concert area events.Worked in drafting reports (visits/revenues), as well as in assessing service quality and training adaptation as required.Direct customer service and post-service management.Interface with Commercial Department, directly in the Sales and Marketing strategies.Operating Supervisor (10/1994 to 07/1996)Implemented the New Product and Strategic Planning Operations.Worked in designing analyses focused on increasing the operational productivity and increase in revenues. Designed and implemented the operation and service processes.