A dynamic professional with over 14 years of enriched expertise in Software Development, Operations Management, Process Transition, Customer Facing, Product Planning & Marketing and Team Management.Deft in handling overall functioning of processes & implementing processes in line with the policies. Capable of handling independent process improvement initiatives in line with the organizational strategyAdroit in understanding client requirements, eliminating unnecessary procedures & accordingly fine tuning the policies as per the new guidelines.Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Knowledge of business process analysis & design, domain & technology expertise with strong integration skills.Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.