Responsible for the quality of company's state-of-the-art SaaS platform that enables insurance agents to facilitate the process of selling life insurance.

• Run cross browser and cross platform testing in Agile environment.• Create and constantly update test cases in TestRail.• Run tests in TestRail and log any defects into integrated JIRA account.• Implement regression testing after every build before the release.• Write simple SQL queries to extract required data from the database.• Get familiar with test automation• Pull and push the simple Java code to Github. • Test API calls using Postman API.• Update business requirements documentation in Confluence.• Participate in daily scrum, sprint grooming and planning, retrospective, bug triage and ad-hoc meetings.• Collaborate with IT colleagues and business users to understand the intended application functionality.

Software Quality Assurance boot-camp for Web and Mobile applications

• Analyzed varied and complex transactions to assure disputes responses quality through e-OSCAR system.• Identified financial risk of potential fraud. Carefully review documentation provided by customers.• Used Innovis, TransUnion, Equifax, Experian and MRC Credit bureaus systems.• Knowledge of FIS Global (CHEX) and EWS systems specifics. • Analyzed business performance using advanced statistical methods.• Took part in the automation process and monitored bot performance to minimize logical errors.• Advised senior management and internal clients to understand the results and implications of innovation initiatives.

Five-course Google IT Support Professional Certificate Specialization:1. Technical support fundamentals2. The bits and bytes of computer networking3. Operating system and you: becoming a power user4. System administration and IT infrastructure services5. IT Security: Defense against the digital dark arts

• Setting appointments with personal and business prospects.• Customer relationship management.• Manage a portfolio of customer relationships.• Seek prospective opportunities to retain and/or develop new clients.• Opening/closing/troubleshooting issues of checking/savings/IRA/CD and other accounts.• Implement the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point• Updating personal and business accounts information in the system (FIS Global and CHEX).• Wire transfers, domestic and foreign (SWIFT).• Daily ATM balancing and replenishment.• Daily follow up calls to prospects and existing customers.• Answering customer calls and completing their requests.• Referring to financial adviser, loan specialist or branch manager for specific transactions.• Building a rapport with existing customers; cross-selling other bank products to them.• Branch opening/ closing on a daily basis, as assigned.• Serving internal and external customers alike, providing courteous, prompt support.

• Effectively used JIRA to report and track the bugs.• Took part in creating test documentation from scratch (test plan, test suites, test cases).• Maintain collaboration environment for QA team through Google cloud services (Google Drive, Google Docs Suite)• Perform Smoke testing, Load testing, Functional testing, and Regression testing.• Participate in daily scrum, sprint grooming and planning, retrospective, bug triage and ad-hoc meetings.

- Provide leadership to rise the company’s image,- Develop a strategic plan to advance the company's mission- Oversee the company’s operations to insure efficiency, quality and cost-effective management of resources.- Approve company operational procedures, policies, and standards.- Evaluate performance of executives for compliance with established policies.

• Oversee the store operations.• Setting sales goals and controlling costs and expenses.• Achieving high-level customer service by coaching and managing the employees.• Daily, weekly and monthly sales reporting to London headquarters.• Implementation of sales figures reporting automation with the help of outsourced developers.• Manage on time payments to London headquarters.• Daily stock/inventory monitoring of the store and the warehouse.

Checking of reports to Central BankArmenian Credit Reporting Agency data maintenance, check and release.CB Loan Register System maintenance, check and data releasePreparation and submissions of replies to CB specific requests on customers' bank transactions.

• Full range of customer services including:• Account opening/maintaining/closing• Cash deposits/withdrawals• Foreign exchange transactions• Bank checks, traveler checks, cashier checks issuance/acceptance• Credit/debit card services• ATM replenishment• Local and foreign wire transfers (SWIFT).• New staff training.