AeroLeads people directory · profile
Vaibhav Malik Email & Phone Number
Assistant General Manager
at
Datacultr
1 work email found
@grofers.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Assistant General Manager
Location
Gurgaon, Haryana, India
Company size
Who is Vaibhav Malik? Overview
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Quick answer
Vaibhav Malik is listed as Assistant General Manager at Datacultr, a with 94 employees, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at grofers.com and a matched LinkedIn profile for Vaibhav Malik.
Vaibhav Malik previously worked as Lead Customer Delight & Product Support at Datacultr and Head Customer Service & Outbound Sales at Eyemyeye.Com. Vaibhav Malik holds Graduate, Ba Programme, B from Delhi University.
Company email context
Email format at Datacultr
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{first}.{last}@grofers.com
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AeroLeads found 1 current-domain work email signal for Vaibhav Malik. Compare company email patterns before reaching out.
Profile bio
About Vaibhav Malik
Experienced Lead of Customer Service & Sales with a demonstrated history of working in the E-commerce industry. Skilled in Negotiation, Vendor Management, Business Planning, Operations Management, Coaching and Team Building. Over 14 years of experience in handling Customer Service / Client Relations with captive organizations like Letsbuy.com, Healthkart.com, Jabong.com, Coolwinks.com (Essilor), Grofers.com & EyeMyEye.com. Start-up's alike, that has allowed me to build a strong understanding of the CRM function.I am passionate about building successful Customer Support teams that are centered around providing an extraordinary customer experience.
Listed skills include Customer Service, Team Building, Leadership, Vendor Management, and 15 others.
Current workplace
Vaibhav Malik's current company
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Datacultr
7 roles
Vaibhav Malik work experience
A career timeline built from the work history available for this profile.
Lead Customer Delight & Product Support
Current
Dec 2022 - Present
Head Customer Service & Outbound Sales
Led CX Team & Product Strategy, via multi-platform audit, customer / business needs gathering & CRM platform redesign.AI integrations for cost/manual check reduction and automation of processes.Handled 150+ Agents, 2 AM's and 4 Team Leaders in the Customer Service Department and ensuring they meet their defined quality&productivity targets.Handled Training and Quality Team for keeping the proper compliance checks in place.Managed Day-to-Day operational activities.Acted as a… Show more Led CX Team & Product Strategy, via multi-platform audit, customer / business needs gathering & CRM platform redesign.AI integrations for cost/manual check reduction and automation of processes.Handled 150+ Agents, 2 AM's and 4 Team Leaders in the Customer Service Department and ensuring they meet their defined quality&productivity targets.Handled Training and Quality Team for keeping the proper compliance checks in place.Managed Day-to-Day operational activities.Acted as a collaborator between the operations, marketing, category, product team and the end customer.Vendor management and Coordination which includes pricing and onboarding of Telephony solution provider.Handled of customer’s escalation which includes legal and social escalation also, resolving customer issues catering to seamless customer experience.Key responsible for the overall performance of the team.Designed training modules, process structure, quality check processes and measuring team performance.Process Forecasting to manage spikes. Show less
Oct 2021 - Nov 2022
Deputy Manager - Customer Experience
Led a team of 200+ Agents and 8 Team Leaders in the Customer Service Department and ensured they meet their defined quality&productivity targets.Handled Day-to-Day operational activities.Acted as a collaborator between the operations team and the end customer. Key responsible for the overall performance of the team.Designed training modules, process structure, quality check processes, and measuring team performance.Process Forecasting to manage call spikes.
Sep 2015 - Oct 2021
Subject Matter Expert
New Hire Trainings, Refreshers for the teams, and escalation handling. Dialler management and break management.
Mar 2013 - Aug 2015
Senior Customer Service Associate
Managing the cash on delivery confirmation process, working with social media team for escalations and inbound calls
Jun 2012 - Mar 2013
Customer Service Associate
Handling customer complaints, queries and concerns through inbound channel.
Oct 2011 - Jun 2012
Team & coworkers
Colleagues at Datacultr
Other employees you can reach at datacultr.com. View company contacts for 94 employees →
AD
Anchal Dwivedi
Colleague at DatacultrGurugram, Haryana, India
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SK
Sarvesh Kumar
Colleague at DatacultrGurugram, Haryana, India
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NM
Nitin Mehta
Colleague at DatacultrGurugram, Haryana, India
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SS
Shubham Sharma
Colleague at DatacultrGurugram, Haryana, India
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AG
Akshay Gurjar
Colleague at DatacultrGurugram, Haryana, India
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AS
Anubhav Sharma
Colleague at DatacultrFaridabad, Haryana, India
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AS
Akshat Saini
Colleague at DatacultrGurugram, Haryana, India
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AA
Asif Ali
Colleague at DatacultrFaridabad, Haryana, India
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PS
Priyanshu Saini
Colleague at DatacultrGurugram, Haryana, India
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MP
Madhav Pawar
Colleague at DatacultrBilaspur, Himachal Pradesh, India
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Anchal Dwivedi
Colleague at DatacultrGurugram, Haryana, India
View →
SK
Sarvesh Kumar
Colleague at DatacultrGurugram, Haryana, India
View →
NM
Nitin Mehta
Colleague at DatacultrGurugram, Haryana, India
View →
SS
Shubham Sharma
Colleague at DatacultrGurugram, Haryana, India
View →
AG
Akshay Gurjar
Colleague at DatacultrGurugram, Haryana, India
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AS
Anubhav Sharma
Colleague at DatacultrFaridabad, Haryana, India
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AS
Akshat Saini
Colleague at DatacultrGurugram, Haryana, India
View →
AA
Asif Ali
Colleague at DatacultrFaridabad, Haryana, India
View →
PS
Priyanshu Saini
Colleague at DatacultrGurugram, Haryana, India
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MP
Madhav Pawar
Colleague at DatacultrBilaspur, Himachal Pradesh, India
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2 education records
Vaibhav Malik education
Graduate, Ba Programme, B
Humanities/Humanistic Studies, A Grade
Dps
FAQ
Frequently asked questions about Vaibhav Malik
Quick answers generated from the profile data available on this page.
What company does Vaibhav Malik work for?
Vaibhav Malik works for Datacultr.
What is Vaibhav Malik's role at Datacultr?
Vaibhav Malik is listed as Assistant General Manager at Datacultr.
What is Vaibhav Malik's email address?
AeroLeads has found 1 work email signal at @grofers.com for Vaibhav Malik at Datacultr.
Where is Vaibhav Malik based?
Vaibhav Malik is based in Gurgaon, Haryana, India while working with Datacultr.
What companies has Vaibhav Malik worked for?
Vaibhav Malik has worked for Datacultr, Eyemyeye.Com, Blinkit, Jabong, and Healthkart.
Who are Vaibhav Malik's colleagues at Datacultr?
Vaibhav Malik's colleagues at Datacultr include Anchal Dwivedi, Sarvesh Kumar, Nitin Mehta, Shubham Sharma, and Akshay Gurjar.
How can I contact Vaibhav Malik?
You can use AeroLeads to view verified contact signals for Vaibhav Malik at Datacultr, including work email, phone, and LinkedIn data when available.
What schools did Vaibhav Malik attend?
Vaibhav Malik holds Graduate, Ba Programme, B from Delhi University.
What skills is Vaibhav Malik known for?
Vaibhav Malik is listed with skills including Customer Service, Team Building, Leadership, Vendor Management, Planning, Reporting And Analysis, Crm, and Sales.
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