Vaibhav Rustagi

Vaibhav Rustagi Email and Phone Number

Customer Success Manager @ Hindustan Times
new delhi, delhi, india
Vaibhav Rustagi's Location
Delhi, India, India
About Vaibhav Rustagi

I started my journey from Tech Mahindra in 2018, slowly and gradually working hard and earned positions. Currently working as an AM and need to achieve more.

Vaibhav Rustagi's Current Company Details
Hindustan Times

Hindustan Times

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Customer Success Manager
new delhi, delhi, india
Employees:
1974
Vaibhav Rustagi Work Experience Details
  • Hindustan Times
    Operations Manager
    Hindustan Times Apr 2024 - Present
    Ghaziabad, Uttar Pradesh, India
    Recently Joined as Manager Operations in Hindustan Times Media.- Working from stake location as it’s HRO.- Responsible for PAN-India (Delhi-NCR, Maharashtra & Punjab) with its Performance.- End to End responsible for all tasks basis deliverables.- Governing the Sales & Customer Service team.- Responsible for Circulation and OTT of HT Media Within Major part of India.- Part of BD team as well to get the new businesses Onboarded.- Delivering WBR, MBR & QBR basis Data Analysis.- Billing, Manpower and all Financial Analysis belong to Self KPI.- Vendor Connect to gauge performance and discussion on improvement with action plan.
  • Jindalx
    Deputy Manager Operations
    Jindalx Jul 2023 - Apr 2024
    Noida, Uttar Pradesh, India
    Handling 2 Project’s Transition from Day1Meesho & Reckitt- Responsible for Day on Day delivery.- Attrition control & people management.- Need to work on Rewards & Penalties.- Looking for agent’s development & grooming.- Working for Business Goals.Working on Client KPIs, keeping in consideration Process Excellence.Manpower Planning, Rostering & Attrition. Delivering DBR, MBR & QBR
  • Ienergizer
    Assistant Manager
    Ienergizer May 2022 - Jul 2023
    Gurugram, Haryana, India
    Looking out GGN & BLR locationWorking on Cx Metrics of FlipkartConnect with customer’s to check their feedbackWorking on excellence of Project
  • Dhani
    Operations Team Lead
    Dhani Mar 2021 - May 2022
    Noida, Uttar Pradesh, India
  • Tech Mahindra
    Customer Service Team Lead
    Tech Mahindra Feb 2020 - Mar 2021
    Noida, Uttar Pradesh, India
    Promoted as Team Leader.- Responsible to manage my team of 30 FTEs.- Responsible for multiple KPIs set down by Myntra team.- Majorly responsible to deliver best quality to the customers.- Responsible for DBR & WBR within internal stakeholders.- Responsible to people management tasks like Shrinkage & Attrition.- During this phase, managed 3 LOBs at the same time (CMB, IB, Email).
  • Tech Mahindra
    Process Trainer
    Tech Mahindra Aug 2019 - Feb 2020
    Noida, Uttar Pradesh, India
    Promoted as Process Trainer & delivering below tasks:- Responsible for Throughput & Batch Delivery.- FAP was mandate task.- Responsible to deliver TNI & Floor Sessions.- Assigning tasks to trainer like Floor Walk, Refreshers & So on.- PKT & Self Login were also major KPIs.Apart from that, during this tenure I was awarded with Best Trainer amongst 14 trainers on floor.
  • Tech Mahindra
    Subject Matter Expert
    Tech Mahindra Jan 2019 - Aug 2019
    Noida, Uttar Pradesh, India
    Promoted as an SME(Myntra)- Responsible for all KPIs as like Team Leader.- Responsible to take care of all NHB batches with its certifications.- Preparing Rosters, Support on Production floor.- Rewarded as Best SME multiple times during tenure
  • Tech Mahindra
    Customer Service Representative
    Tech Mahindra Nov 2018 - Jan 2019
    Noida, Uttar Pradesh, India
    Joined as CSA in Myntra Process.- Responsible to handle customer over the call & Chats.- Maintain to deliver high level of satisfaction amongst Customers.- Responsible to deliver all KPIs set by the Clients.- In addition, I was taking care of escalation complaints on mail.- Supported, 15 plus batches as an SME with good certification %age.

Vaibhav Rustagi Education Details

Frequently Asked Questions about Vaibhav Rustagi

What company does Vaibhav Rustagi work for?

Vaibhav Rustagi works for Hindustan Times

What is Vaibhav Rustagi's role at the current company?

Vaibhav Rustagi's current role is Customer Success Manager.

What schools did Vaibhav Rustagi attend?

Vaibhav Rustagi attended Delhi University.

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