Recently Joined as Manager Operations in Hindustan Times Media.- Working from stake location as it’s HRO.- Responsible for PAN-India (Delhi-NCR, Maharashtra & Punjab) with its Performance.- End to End responsible for all tasks basis deliverables.- Governing the Sales & Customer Service team.- Responsible for Circulation and OTT of HT Media Within Major part of India.- Part of BD team as well to get the new businesses Onboarded.- Delivering WBR, MBR & QBR basis Data Analysis.- Billing, Manpower and all Financial Analysis belong to Self KPI.- Vendor Connect to gauge performance and discussion on improvement with action plan.

Handling 2 Project’s Transition from Day1Meesho & Reckitt- Responsible for Day on Day delivery.- Attrition control & people management.- Need to work on Rewards & Penalties.- Looking for agent’s development & grooming.- Working for Business Goals.Working on Client KPIs, keeping in consideration Process Excellence.Manpower Planning, Rostering & Attrition. Delivering DBR, MBR & QBR

Looking out GGN & BLR locationWorking on Cx Metrics of FlipkartConnect with customer’s to check their feedbackWorking on excellence of Project

Promoted as Team Leader.- Responsible to manage my team of 30 FTEs.- Responsible for multiple KPIs set down by Myntra team.- Majorly responsible to deliver best quality to the customers.- Responsible for DBR & WBR within internal stakeholders.- Responsible to people management tasks like Shrinkage & Attrition.- During this phase, managed 3 LOBs at the same time (CMB, IB, Email).

Promoted as Process Trainer & delivering below tasks:- Responsible for Throughput & Batch Delivery.- FAP was mandate task.- Responsible to deliver TNI & Floor Sessions.- Assigning tasks to trainer like Floor Walk, Refreshers & So on.- PKT & Self Login were also major KPIs.Apart from that, during this tenure I was awarded with Best Trainer amongst 14 trainers on floor.

Promoted as an SME(Myntra)- Responsible for all KPIs as like Team Leader.- Responsible to take care of all NHB batches with its certifications.- Preparing Rosters, Support on Production floor.- Rewarded as Best SME multiple times during tenure

Joined as CSA in Myntra Process.- Responsible to handle customer over the call & Chats.- Maintain to deliver high level of satisfaction amongst Customers.- Responsible to deliver all KPIs set by the Clients.- In addition, I was taking care of escalation complaints on mail.- Supported, 15 plus batches as an SME with good certification %age.