Vaibhav Bhatnagar Email & Phone Number

India

Sydney, New South Wales, Australia

Collaborating on all Operations related to Account Management and Customer Experience activities in the business, and successfully ensuring that all our customers are heard:- Addressed customer concerns and complaints.- Handled difficult situations and crisis to maintain a good relationship with all clients.- Acted as a point of contact for complaints and escalated issues as appropriate- Worked with Technicians and Crew Leaders to accomplish all targets in each sprint.- Researched all pertinent information about the sites and clients we were working with- Created Databases to maintain all Customer Information- Contacted and Liaised with Strata Managers in all major Australian cities to ensure smooth completion of installation.- Created Legal and Compliance documentation as per the guidelines set by our Partners NBN to order to give out the pertinent information and Protect the Company

Sydney, Australia

Independently overseeing all operations related activities in the business, and successfully ensuring efficient delivery of all end Products:- Defined and execute logistics strategy and operations- Formed long term relations with DHL and other Logistics Partners.- Assisted in the assessment and selection of logistic solutions and partners- Onboarded and managed external contractors.- Resolved all shipping and documentation issues to succeed in the timely delivery of products.- Interfaced with key service providers including Web Site Developers and production.- Collaborated with Finance team to maintain financial scrutiny and optimize the logistics model to reduce the costs. - Operated as a key liaison between Bellissimo Regno and the clients.- Built long-term relationships with key clients, while resolving and addressing any concerns they may have.- Managed client activity and key documents such as contracts, agreements, policies and procedures- Researched Market Conditions and forecasted trends- Created Databases to study our Competition & Consulted accordingly- Used the UX Builder and HTML coding to build appealing and user-friendly website pages- Set up the design language and themes for the website.- Lead a team of 6 content writers and helped cultivate their writing style.- Edited and Sub-edited all content that goes on the website- Wrote video ad concepts and scripts.

Sydney, Australia

- Gained valuable experience in collecting and analyzing data- Maintained required Inventory- Managed Communication Systems and aided in reducing noise in the communication chart.- Prepared, maintained and updated website materials- Supervised work on the research project- Prepared progress reports and Summarized results and findings- Organized field visits to collect and record data and samples as appropriate to the objectives of the study- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters,- Performed other Ad Hoc duties such as recruitment, and Writing the legal framework & policies- Prepared findings for company publications and gained valuable experience in Quality control and data management- Wrote and Published Content for blogs and websites

Sydney, New South Wales, Australia

Extracting data for reporting / facilitating analysis by stopping, talking and forming rapport with subjects out in the field:- Worked on Nielson’s HOMESCAN Panel to identify and Interview potential panellists -Collected Primary information for Project Dumi-Google Pixel 4 Launch Preparation- Investigated the impact of Displays on Consumer Psyche for Bing Lee- Maintained accurate records and confidentiality of subjects- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters, - Learned how to form a quick rapport with clients in order to get them to complete the survey

Sydney, New South Wales, Australia

Started my own monthly publication in college to support the fellow students during college life.- Gained valuable experience by leading a team of 30 writers, designers & photographers- Understood targeting in order to boost readership- Got the monthly readership to 600 readers a week through targeted marketing & research- Edited and launched a 50-page magazine every month through tight time crunches.- Liaisoned with publishers and university authorities in order to provide a platform for student to enable change

Sydney, Australia

Provided quantitative research analysis & extracting rich data for reporting / facilitating analysis:- Gained valuable experience in collecting and analyzing data- Maintained accurate records and confidentiality of subjects- Provided ready access to all experimental data for the faculty researcher and/or supervisor- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters,- Extensively utilised the Thomson Reuters Eikon System

Dubai, United Arab Emirates

Aided in recruiting, training & On-Boarding of 45-50 employees for the entire META (The Middle East, Turkey and Africa) Region - Gained valuable experience in Recruiting and managing New Employees- Gained Foresight on improving Employee Satisfaction- Aided in Inducting and Developing New Employees- Organized on-site visits for new employees- Learned to create Salary structures and Job Descriptions- Gained Valuable insight on Sourcing and interviewing potential employees. - Created a database to Help with further Recruitment of Employees.- Organized Successful international knowledge sharing programs and visits, aimed at improving Market awareness

Dubai, United Arab Emirates

Helped in creating a database to help with education and career counselling for students:- Gained valuable experience in Data gathering and in utilizing Research techniques - Gained foresight on improving Employee Satisfaction- Developed Cross-Functional teams of interns with the motive of improving Efficiency- Contributed to market research and analytical methods for the new market’s business strategy.- Trained new interns.- Participated and contributed in Daily knowledge sharing program, aimed at increasing overall awareness.

Bachelor’S Degree, Business Administration And Management,

Activities and Societies: Arts club, Head of Content Creation of the Student Driven Media Team. Co-Creator & Co-Editor of the Monthly.

High School, Business/Commerce, General

Activities and Societies: Business cup challengeCommerce with mathematics The leader of the team participating in Murdoch Business Cup.

Education record