• Develop new business opportunities by initiating various sources within existing account relationships.• Maintain and generate revenue growth by upselling packages using a consultive approach while retaining and expanding relationships. • By being the primary contact to the accounts, receive research and resolve escalated service issues pre and post-sale that are received via telephone or email. • Lead the customer through the annual account planning cycle and scheduled reviews to ensure the customer’s needs and expectations are met. • Input data and other pertinent information in CRM.• Create and send various marketing materials via email for customers to review.• Support daily activities of sales department by servicing the requests of all external and internal customers. • Communicate with internal and external customers via telephone, email, or in person. • Assist various internal customers in performing various projects.• Monitor and report production on a regular basis and provide detailed reporting on the activities. • Provide detailed monthly reports for various accounts in Excel and Access by retrieving data from ProClarity.• Generate reports to track daily activities to review progress.

• Perform telemarketing and telesales functions of electricity and natural gas to commercial businesses and residential customers.• Consistently make prospective calls to generate highest number of leads for the organization.• Consistently rank highest in the company in number of calls, leads produced, and contracts closed within the entire organization.• Utilize various marketing initiatives to exceed company goals for leads produced.• Schedule meeting times with potential clients and present self-created Power Point via Webex.