Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Our cloud-native offering is the foundational platform for data in motion --- designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, our customers can meet the new business imperative of delivering rich, digital customer experiences and real-time business operations. Our mission is to help every organization harness data in motion so they can compete and thrive in the modern world.

Bizagi is a leading robotic process automation (RPA) platform recognized by Gartner as a challenger in the Magic Quadrant.My Focus: Lead a team of Customer Success Directors/Managers and Implementation SME. I work with customers defining their road map and aligning their outcome to our business objectives, with focus on customer outcomes and time to value. Achieved YoY growth in priority and Tier accounts by creating strong expansion strategies, synergy between Sales and Customer Success, journey mapping, and driving KPIs for high and low touch customer model. Achieved high cross functional collaboration for expansion accounts by driving measured outcomes and tracking customer experience through the entire client journey. Designed Customer Success playbook to enable scalable processes for on boarding, adoption, renewal and expansion approach. Accomplished outcomes by driving QBR for priority accounts, NPS for Tier 1 and 2 accounts, and on-boarding process for all cloud customers.

The Microsoft partner Technology Specialist Program is a select group chosen from the elite in Microsoft’s partner community, whose focus is to augment Microsoft’s internal Technology Specialist team.

Collaborate with partner channel for GTM and expansion approach, designing packaged offerings, delivery and program oversight, program CoE. I achieve this by building customer relationship and delivering value to our partners and customers. Operational tasks include revenue forecasting, retention and expansion strategy, journey mapping, repeatable accelerators, empowering my team with leadership abilities, growth, and career counseling.Lead a team of Architects, Customer Success, and Technical Consultants with focus on customer vision. Core focus area include strategic growth, collaboration between engineering, delivery, marketing, alliances, and sales teams while aligning execution strategy and delivery with company goals.

Collaborate with security, architecture, engineering, and program management teams in coordinating delivery of complex, multi-year objectives. Strategy and Roadmap engagements for Top 50 accounts across all cloud workloads.• Leading Strategy engagements, governance workshops, and architecture design sessions on Microsoft cloud programs.• Project delivery estimates, solution selling, cost and effort estimation, resource plan, sales pursuits, adoption, and roll out plans. • Hands on development and architecture with Cloud services and integration components• Led cross-functional roadmap sessions with various business units on competitive products. • Cloud storage, backup retention and data protection, and social enablement. Involved in pursuits, roadmap sessions, architecture/design, and solution delivery.

Architect/Design SharePoint solutions.SharePoint 2010/2007, BI PerformancePoint, InfoPath, Architecture/Design, Custom development, WSS 3.0/MOSS.