Vaibhav Shinde Email and Phone Number

The Product Development Response Manager in the Engineering Excellence Team is focused on coordinating F5 product development engagement during critical customer escalations; researching customer issues and trends; generating reports, creating action plans, and tracking plans to completion; managing RDT off-hours and hot customer escalation processes and metrics; As well as assisting in planning and execution of F5 product hotfix rollup releases.

• Results-driven HTEC Service Operations manager with extensive experience in Networking, services delivery, process review, and continuous improvement to meet service level agreements and objectives while adapting to ever-changing business requirements of the client.• Ensure that service levels are achieved in line with contracts and that costumers' expectations are met or exceeded.• Manage critical customer incidents, associated with customer communication, activities, and any… Show more • Results-driven HTEC Service Operations manager with extensive experience in Networking, services delivery, process review, and continuous improvement to meet service level agreements and objectives while adapting to ever-changing business requirements of the client.• Ensure that service levels are achieved in line with contracts and that costumers' expectations are met or exceeded.• Manage critical customer incidents, associated with customer communication, activities, and any appropriate escalations; Provide information about incidents analysis and KPIs.• Build services relationship with costumers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.• Ensure that practices and processes exist and when it is possible are standardized and repeatable.• Develop and manage BCS 3.0 program engagement from planning, external vendor relationships, communications, resources, change, risks and issues. Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders. • Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas.• Also responsible for the team on-boarding and training, and ensuring coverage as required. Show less

• Lead network team to Day-to-Day troubleshooting and support of core network, monitoring alarms and quality of service across Networks.• Planning and supporting vulnerability assessment, hardening and server patching for production/DMZ/development servers (2500+).• Support Network and security auditing in RIL and coordinate with Audit vendors.• Responsible for all documentation and inventory management

• Successfully planned, designed, and migrated 176 chemical production sites across the globe from Bayer WAN to LANXESS WAN with zero downtime. • Responsible for RFP discussion closure, Design LLD, SOP, NIP and leading Migration call for the Nexo WAN migration Project.• Monitoring, analyzing, and reporting for complete WAN network, and follow integrated change management procedure to support required changes.

• Managing 200+ international sites of CMC (America, Australia, Europe, and Asia).• 24*7 technical support for LAN and WAN related incidents.• Change Management – Part of Change advisory meeting and planning, organizing and implementing requested change• Monitoring SLA and service delivery benchmark with respect to SOW.

• Incident management• Inventory Management- Update and maintain Country wise Device List (Master sheet) according to latest NMDB (Network Management Database) • Configuration management - Configure new CPE routers and switches as per standard SOP

Network Operation Center (NOC)• 24*7 Technical support and fault management for the WAN connectivity including the troubleshooting of routing protocols for High Speed Internet, L2VLL as well as IPLC and Leased line circuit customers. • Coordinate with the field engineer, Service assurance Manager and customer to resolve the issue within specified SLA time.

• Worked on Aircel Hyderabad Project and Tata GSM project Mumbai• Site survey for Hyderabad Aircel project & RF planning for Kerala Circle