Vaidas Janavicius Email & Phone Number

Miami, Florida, United States

San Francisco Bay Area

New York, New York

Delivering a safe, secure and fully compliant operation at JFK. Responsible for delivery of all aspects of the BA operation, and BA handled customers (including ramp handling), compliance to all EUOPS and immigration regulations, excellent customer service with the support of a strong and motivated team Duty Managers, CSRs and CSs. Leading, coaching, developing and supporting a high performing customer service team who are fit and ready to take BA business forward ensuring that the ‘Customer Promise’ is delivered at all times. Projects designed to improve and enhance customer experience and operational performance, business cases and budget plans as necessary.Creating a business environment that optimises customer service, safety, security, airports facilities, cost performance and third party account success.Supporting the development and implementation of the NAMASPAC region wide strategy including delivering service hallmarks, airport futures initiatives, ‘Know Me’ and other key central programmes that put the customer at the heart of everything we do.Driving the people strategy at a local level with robust communication to ensure full understanding and to encourage buy-in. BA operation is effectively prioritized to deliver punctuality and customer metrics, by partnering with Terminal Management team, other Managers, JFK VP and Senior VP. Operationally minimizing customer and punctuality impact during Terminal upgrade program by collaborating with Terminal Management team.Supporting Operational oversight as a part of One APM team. Leading and developing a team of approximately 165 employees.Delivery of agreed gross expenditure £14m.Managing and delivery of expected revenue £5m.The safety and security of 3,400 landings and 715,000 passengers per annumInfluencing and collaborating with the Senior Management team in North America and with key Senior Managers in Commercial, Customer Service & Operations and Safety and Compliance in the UK.

London, United Kingdom

Delivery of the corporate objectives through creation and implementation of innovative and efficient processes throughout the largest workforce in British Airways - Cabin Crew.

London, United Kingdom

To support the development and implementation of the Fleet’s strategy and business plan, working in conjunction with IFCE’s strategy and business plan. To develop and implement the business models, processes, structures and initiatives to transform the visions into reality. Thereby ensuring the consistent delivery of outstanding In-flight customer service, delivered by motivated and engaged crew & volunteers.To support the design and development of structures and processes which will maintain a culture of high performance within the Fleet.• Support Fleet strategic development and lead implementation of new initiatives, projects and processes • Identify and implement continuous improvement initiatives to support the cultural change strategy of high performing and engaged cabin crew

London

Fleet infrastructure, processes and procedures• Support the development and implementation of new ways of working for senior cabin crew that facilitate and enable high performance and cultural change • Support the definition and communication of required changes to policies & processes – ensure they are lean and accessible working with Business Planning & Performance • Scope the technical, systems and physical requirements of strategic change, working with Business Planning & Performance to ensure that fleets’ needs are satisfied • Work with service partners, and in particular Business Planning & Performance to ensure that new aircraft types are introduced effectively to the fleets • Work with Business Planning & Performance to implement performance management processes that drive continuous improvement in crew customer service and performance • Work directly with cabin crew ensuring that fleet development takes into account their lifestyle, culture and working environment • Support the Area Managers in their regional accountability, for example linking into local stations and enabling appropriate business information and communication • Consider safety management at all times, as an integral part of the Fleets culture, training, design, ground structures and processes • Ensures compliance with all corporate policies and IFCE processes, procedures and relevant legislation, including Dignity at Work Fleet engagement • Support and implement the fleets’ engagement strategy and vision • Champion Speak Up employee survey and drive action-planning to respond to focus areas within the Fleets • Lead Fleet communications, working with Internal Communications and Business Planning & Performance • Support the development of an inclusive culture where crew understand the vision, understand the part they have to play in delivering the vision and are able to contribute their ideas to things which are important to them

Customer Service Manager (CSM)Uniquely managing individual and team performance, as well as motivating and inspiring the teams to deliver an outstanding customer experience every time we fly.Role modelling the best of British Airways, taking the management representative duties responsible for the on board customer experience.Leading a team of cabin crew, developing, motivating and inspiring the teams to create the most welcoming environment and deliver the outstanding level of customer service, with style, our customers expect from the British Airways brand.Empowered as part of a dynamic Management team to make key decisions to get the best out of our cabin crew.Involved in all aspects of people management, from recruitment and training, to reward and recognition, with full accountability for my team.Bringing forward my ideas and enthusiasm, seeking proactively opportunities for continuous improvement to deliver even greater results to our customers.

Miami, Florida, United States

Miami, Florida, United States

Taught Crew Resource Management

InFlight Business Development

CC

London

Performed CC duties

Project management and accountability

Vilnius

European Union Politics and Administration lectures in French

President

English as a Foreign Language

Working with the programmes for the homeless children

RDO

International Taize activities coordinator

Administrator

Head of English

Ma, French Linguistics

Philologie Francaise - Bac + 4 Linguistique Francaise - Bac + 6

Doctor Of Philosophy (Phd), Cognitive Psychology And Psycholinguistics

Activities and Societies: Various(Unfinished)

Ma, European Union Politics And Administration

Activities and Societies: Government Studies / Public Institutions Management and AdministrationEU Institutions and Management

Ba, French Philology

French Philology - BA French Linguistics - MA

Certificate, Political Science And American Studies

Activities and Societies: VariousPolitical Science

Grad Exchange, American/United States Studies/Civilization / Political Science, Exchange

Activities and Societies: VariousPolitical science

Grad Exchange, American Studies / Political Science

Activities and Societies: VariousPolitical engagement

Certificate, Secondary Education

Activities and Societies: Biology Club and LanguagesSecondary studies

Education record

Education record

Education record