Vaideeswaran Kumar Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Bloom Hub Chennai - (A unit of Imperative Hospitality Pvt Ltd),*Conducted comprehensive training sessions for new and existing employees, aligning with established policies and procedures.*Assisted in managing the front desk operations, including check-ins, check-outs, and guest inquiries, resulting in improved customer satisfaction ratings.*Demonstrated comprehensive knowledge of credit policies and procedures; collaborated closely with the Finance Department to ensure accurate implementation.*Employed proactive strategies to optimize occupancy rates, revenue generation, and average rates.*Recruited, trained, and supervised staff members, fostering clear communication channels and offering performance feedback to drive excellence in guest service across all departments.*Lead a guest relations associates, ensuring exceptional customer service and satisfaction.Proficiently addressed guests' concerns, resolving complaints and ensuring a satisfactory experience.

Chennai, Tamil Nadu, India

Salem, Tamil Nadu, India

Revenue Manager at Grand Palace Hotel and Spa & WOW Bison Woods- Yercaud .*Implement revenue management operations, procedures and best practices.*Identify new revenue opportunities.*Optimize and expand distribution partnerships.*Challenge and influence hotel to improve service level and operational standards.*Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations*Daily pick-up analysis, strategy adjustments and reporting*Create and maintain a rolling demand calendar*Provide a weekly dynamic forecast of expected results, variances and budget comparisonsManage and oversee strategy for all 3rd party distribution.*Responsible for assessing, analysing and pricing group business strategies*Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies*Ensure all related systems are configured correctly, validated and working to full capacity*Ensure web site booking process is maintained up-to-date and functional*Regularly check the input and the quality of data *Responsible for best practice standards to include: competitor analysis; market modelling; distribution yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts*Evaluate the performance of distribution partners and contracted rates (OTA, FIT, corporate events, ETC

Salem, Tamil Nadu, India

*Identify and assess future and current training needs through job analysis, career paths, Monthly performance appraisals.*Draw an overall or individualized training and development plan that addresses needs and expectationsDeploy a wide variety of training methods*Conduct effective induction and orientation sessions*Provide opportunities for ongoing development*Resolve any specific problems and tailor training programs as necessary*Maintain a keen understanding of training trends, developments and best practices* Develop Employee Happiness Survey and Measures* Induction Program for New Joiners* Recruitment support through various channels

Salem Area, India

Yercaud

Chennai Area, India

Tiruchchirappalli Area, India

Chennai Area, India