Vaidehi Dave Email & Phone Number

Canada

Pickering, Ontario, Canada

• Enhanced overall security operations by performing vulnerability assessments using Prisma and patch management, reducing system errors by 70% of the cloud infrastructure
• Managed day to day technical support issues with cloud services, systems and applications, addressing tickets at 10% faster rate and efficiently escalating to other team members.
• Installed anti-virus, firewall setup and necessary updates on all hardware and software as per security management best practices.
• Implemented identity and access management strategies to maintain cloud environment integrity.
• Streamlined IT processes with automation tools, improving operational efficiency by 20%.
• Managed Windows & Linux Server Operating Systems and end-user platforms on Windows & macOS, ensuring functionality, security and implemented backups for data protection.

Mississauga, Ontario, Canada

• Managed day to day customer support and ticket solving using Zendesk for approximately 35 incoming calls, email maintaining a consistently positive tone throughout all communications.
• Ensured smooth transition with documented emails and ticket updates before handover to the next shift.
• Methodical approach to multiple projects of order processing, customer support, billing and shipping in fast paced environment using Microsoft OneNote and Microsoft To Do.
• Scheduled billing of all new customers and resolved previous billing mistakes after reporting the manager which increased revenue by 5%.
• Organized incident queue, prioritize it and triage incidents identifying its criticality and shared services.

Ahmedabad Area, India

• Monitored and maintained 1500+ network devices including 100+ cisco devices on 24x7 basis ensuring optimal performance and security.
• Detected intrusion attempts, solved the DDoS attacks affecting 100+ devices within 1 hour of time using the logs from different monitoring servers which restored network security.
• Network design, planning, provisioning, configuration and maintenance of cisco routers for the LAN, MAN, WAN, RLAN and Load Balancer implementation.
• Implemented firewall policies (Cisco, Palo Alto, Juniper, Check Point) to enhance cyber security as per ISO standards and mitigate threats.
• Reduced downtime by 20% using security investigation (SIEM) tools and promptly responded to DDoS attacks, intrusion detection, malware and other security threats.
• Efficient security assessments with advance knowledge of network protocols, vulnerable ports, and implement best possible solution by quickly implementing firewall policy.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Cisco Ccna Routing And Switching Certification Training

Training Done from July 2018 to Sept 2018

Certified Insurance Consultant License (Life And Health), Individual