Head Of Operations
Current
May 2024 - Present
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Raman Vaid Email & Phone Number
@KAL Group: we are a diversified transportation and logistics service-driven organization in US. The subsidiary companies of Kalgroup include KAL trailer & Leasing, KAL Partz, KVL Tires & KAL Freight
at
KAL FREIGHT INC
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✓ Verified July 2026
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Profile completeness 86%
Current company
Role
@KAL Group: we are a diversified transportation and logistics service-driven organization in US. The subsidiary companies of Kalgroup include KAL trailer & Leasing, KAL Partz, KVL Tires & KAL Freight
Location
Gurgaon, Haryana, India
Who is Raman Vaid? Overview
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Quick answer
Raman Vaid is listed as @KAL Group: we are a diversified transportation and logistics service-driven organization in US. The subsidiary companies of Kalgroup include KAL trailer & Leasing, KAL Partz, KVL Tires & KAL Freight at KAL FREIGHT INC, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Raman Vaid.
Raman Vaid previously worked as Head of Operations at Kal Freight Inc and Director of Operations at Teleperformance. Raman Vaid holds Xii, Commerce from Apeejay School.
Company email context
Email format at KAL FREIGHT INC
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KAL FREIGHT INC
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Profile bio
About Raman Vaid
Over 19 years of experience in operations, quality certifications and team management in the BPO 25 years of total work experience in different domains. Serviced client relationships for the organization. Keen strategist with expertise in managing entire operations with focus on profitability and optimization of resources. Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service-related critical issues. Proficient in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets. Endowed with excellent relationship management and communication abilities coupled with proven skills in mentoring and motivating associates towards excellent quality
Current workplace
Raman Vaid's current company
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6 roles · 24 years
Raman Vaid work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Oct 2022 - May 2024
Delivery Leader
Nov 2020 - Nov 2022
Deputy General Manager
Feb 2019 - Oct 2020
Senior Operations Manager
Current Role - Dec 2014 - Till Date - Sr. Manager Operations @ CNX for Amazon Customer Service (Voice/Non-Voice) Strategic planning and execution to enhance profitability, productivity, and efficiency Manage and deliver to Service Level Agreements Makes business decisions based on client contract terms, ensures adherence to client contracts, and participates in the setting and meeting of project goals Prioritizes resource across various projects to gain optimal impact for our customer, our company and our employees Creates a positive work environment that encourages employee participation and values the contribution of all employees Utilizes new technologies, processes, and training to constantly improve productivity and achieve a scalable infrastructure that meets the needs of a growing organization Drive VOC actionable across the team and maintain/improve the scores Drive inputs from VOC for improvements Feb 11 – Dec 14 :(Manager Operations) Managed Operation for Tech Support business and upselling for US customers. Led it from two locations, one of which was sales queue acquiring new customers and the other was to assist and upsell to existing customers. Sept 09 – Jan 11: (Deputy manager) Managed IT Helpdesk(B2B) Supporting US clients from two sites at Gurgaon. Successfully led the operations management, ITIL based service management and transition & transformation services Jul 06 – Aug 09: Lead a team of 25 Associates as Assistant Manager for ISP Support and upselling for Canadian client Jul 04 – Jun 06: Started as an associate and became Lead in five months and supported a team of 25 associates for UK ISP client
Jul 2004 - Feb 2019
Associate
2003 - 2004
~1 yr
2 education records
Raman Vaid education
Xii, Commerce
Mba, Operations Management
FAQ
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Quick answers generated from the profile data available on this page.
What company does Raman Vaid work for?
Raman Vaid works for KAL FREIGHT INC.
What is Raman Vaid's role at KAL FREIGHT INC?
Raman Vaid is listed as @KAL Group: we are a diversified transportation and logistics service-driven organization in US. The subsidiary companies of Kalgroup include KAL trailer & Leasing, KAL Partz, KVL Tires & KAL Freight at KAL FREIGHT INC.
Where is Raman Vaid based?
Raman Vaid is based in Gurgaon, Haryana, India while working with KAL FREIGHT INC.
What companies has Raman Vaid worked for?
Raman Vaid has worked for Kal Freight Inc, Teleperformance, Concentrix, Jindal Intellicom Limited, and Niit Smartserve.
How can I contact Raman Vaid?
You can use AeroLeads to view verified contact signals for Raman Vaid at KAL FREIGHT INC, including work email, phone, and LinkedIn data when available.
What schools did Raman Vaid attend?
Raman Vaid holds Xii, Commerce from Apeejay School.
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