Balasubramanian Vaidyanathan Email & Phone Number

Singapore

Singapore

Manage the project to upgrade / replace the Retail Billing System of Senoko. A new end-to-end solution of Billing Support Services (CRM + Billing + Integration) is to be sourced, planned and executed. Excited about this opportunity.

Singapore

Migration of on-premise servers to Microsoft Azure Cloud environment, Technological upgrades of Servers and Applications, Ensuring Application Software Security standards and patching, Prioritization and Delivery of Application Enhancements, Project Management, Vendor Management, Business Analysis, Pre-Sales support, Leading the Production Support, Budget Planning and Tracking- Identified areas for automation and implemented automation using productivity tools - Actively contributed in… Show more Migration of on-premise servers to Microsoft Azure Cloud environment, Technological upgrades of Servers and Applications, Ensuring Application Software Security standards and patching, Prioritization and Delivery of Application Enhancements, Project Management, Vendor Management, Business Analysis, Pre-Sales support, Leading the Production Support, Budget Planning and Tracking- Identified areas for automation and implemented automation using productivity tools - Actively contributed in building an Operational Data Store (ODS) and Enterprise Data Warehouse (EDW) setup in Microsoft Azure cloud with linkage to On-premise data center- Regular contribution to Cyber Security Office by conducting periodical reviews/checks (of system accesses, firewall rules), conducting Security Awareness campaigns, roadshows and by supporting with regular system patching tasks- Periodically performed regular reviews of audit checks, attestations and System Access- Continuous participation in Business Continuity management activities such as Disaster Recovery, Backup restoration, Alternate site readiness and System Access checks- Actively contributed and delivered a project to integrate a website using Sitecore with interface to Microsoft Dynamics AX / MECOMS solution for customer self-help- Closely work with Senior Management Team through CTB (Clear-to-Build) reporting, RTB (Run-the-Business) reporting, Business Process Monitors (like SLAs), Dashboards, Trends and Analysis (e.g. Service Desk, Defect Fix, System Performance, Problem Report progress updates- Continuous contribution by Discussing, Deriving, Documenting and Implementing/Amending processes for Software Development, IT Service Management (ITIL), Project Management, Incident Management, Defect Management, Change Management and CAB Approval Processes- Exhibited professional vendor management skills by maintaining fruitful working relationships (even during mission-critical periods) with vendors Show less

Singapore

Lead for Billing and CRM Functions, Project Management, Vendor Management, 24 x 7 Production Application and Performance Monitoring, Incident & Defect Management, ITIL / ITSM Practice, Business Continuity Management, Audit Support, Disaster Recovery, System / Data Migrations, Data reconciliation, Management Reporting and Ad-hoc Service Requests- Actively participated in Business Support Systems (BSS) and Operations Support Systems (OSS) Transformation Projects (merger of multiple CRM and… Show more Lead for Billing and CRM Functions, Project Management, Vendor Management, 24 x 7 Production Application and Performance Monitoring, Incident & Defect Management, ITIL / ITSM Practice, Business Continuity Management, Audit Support, Disaster Recovery, System / Data Migrations, Data reconciliation, Management Reporting and Ad-hoc Service Requests- Actively participated in Business Support Systems (BSS) and Operations Support Systems (OSS) Transformation Projects (merger of multiple CRM and Billing systems into one single set) costing about 100+ million dollars (SGD) – Played key roles from end-to-end (RFI/RFP, SOW, Requirement Confirmation, Design Review, SIT/FT/UAT/RT/PT Testing stages and Commissioning/Cut-Over) - Major contributor for numerous System launches and cut-overs (both big-bang and phased)- Contributed to the Amalgamation and Synergy gaining projects- Key member of a handful of Data center migration projects - Managed many technological and technical system upgrades (software version upgrades, Operating System upgrades, Server upgrades, Storage system upgrades)- Acted as Incident Manger, Defect Manager, Project Manager, Production Support Lead, Development Lead, Test Lead, Cut-Over coordinator, Migration Lead, SPOC for projects.- Contributed in building and maintaining complex integrations with diversified Software, Platform, Tools and Protocols (e.g. multi-cultured systems like Windows, Unix/Linux, SAP) and with tools with diversified nature (e.g. Web Browsers, iPads, Tabs, Mobile Apps)- Implemented Service Management Tools and processes for complete cycles (eg. Service Desk process automation, Application Software Version control implementation)- Exhibited vendor management skills by maintaining fruitful working relationships even during mission-critical periods, with internationally recognized vendors Show less

Singapore

Software Development, Software Testing, Application Support (L1 and L2 Support), Testing Support, Application Enhancements, Defect Fixes, Management Reporting- Migration of legacy systems to latest technology platforms- Implementation of Data Archival and Purging policies and automation- Enhancements and Defect fixes for Application Software- Implementation of new products and features to the suite-of-products offered

Mayiladuthurai Area, India

Software Training to students, providing consultancy to corporates on Software Architecture and Design, Supporting Software Application Build and Development.- Trained students on various software courses- Provided insights to various upcoming companies on how automation can help them- Show-caused prototypes of software to exhibit the benefits of automation- Guided students on coming up with handy software applications