Vail Rainey Email & Phone Number

Portugal

Guanacaste, Costa Rica

Mexico

New destination (Mexico) with responsbilities similar to previous Planner position with the addition of managerial duties.

Guanacaste, Costa Rica

• Design, manage, and offer highly customized itineraries for clients in luxury villas in Guanacaste region in Costa Rica. Manage all aspects of daily operations, such as establishing business partnerships, developing.
• Received Destination Star Award in 2022 for effectively managing Costa Rica Destination.
• Increased value in vacation rental and NPS by negotiating contract with private transportation company to provide complimentary transit for members in nearby locations.
• Supported growth and expansion of villas on Costa Elena from three to seven.
• Established vacation destination from conception to completion and developed all processes and standard operating procedures to get it into full functioning.
• Promoted sustainable, ethical, and luxury tourism in the region, resulting in the creation of local employment and beneficial economic impact.

• Provided personalized vacation planning by conducting research on member backgrounds, travel preferences, destinations, residences, and activities to deliver memorable vacation experiences. Focused on cultivating.
• Increased customer satisfaction by managing client expectations and safety in unexpected travel incidents.
• Developed long lasting relationships with members to encourage repeat and referral business.
• Drove $2 M in business sales and won bi-annual competition within team by surpassing 125% of sales goal.

Greater Denver Area

• Administered loyalty program implementation within 15 hotels across US, Europe, and Bahamas. Developed, and designed new website content to increase customer engagement.
• Achieved $5M in organisational revenue and supported +50% programme expansion from 2017 to 2018 with anticipated addition of six new hotels.
• Increased brand recognition by developing interactive marketing campaign & website development
• Enhanced customer satisfaction by delivering exceptional assistance and support for VIP members.

Denver, Colorado

• Corporate position: Member Relations for the Warwick Hotels & Resorts exclusive guest recognition & loyalty program, "Warwick Journeys" for all participating US, Caribbean, and European properties.
• Member support for exclusive and VIP guests
• Member reservation sales in iCRO, Synxis and Opera systems
• Data collection and analysis, arrival reports and recaps
• Program troubleshooting and member profile maintenance (Serenata)
• Develop and implement program benefits and training material for all staff across all participating properties

Madrid Y Alrededores, España

• Taught natural and social sciences to primary level English language learners.
• Prepared second and fourth year primary students for the National Trinity Exam - resulting in a 100% passing rate and all students being cleared to continue bilingual studies.
• Developed training techniques for NTE.

Greater Denver Area

• Responsible for client/vendor payment
• Acted as receptionist, personal assistant to CEO, assistant to accountant, and event planner.
• Experienced in training and working with Quickbooks, Advantage and SBMS.
• Planned/Coordinated company events with clients and local businesses in Denver, Colorado.

Denver Y Alrededores, Estados Unidos

Nueva York Y Alrededores, Estados Unidos

• Exposed clients to the wide variety of hotel accommodations, tour operators, restaurants, dining, shopping, etc., that New York City has to offer
• Connected clients with members to promote travel within New York City
• Developed NYC guide tailored to tourists from India and the Middle East
• Worked within a team to improve the NYC > 30 tourism project; designed to attract tourists under the age of the thirty both domestically and internationally to New York.

Conversational and written English aid to people across the globe through online sessions.

Málaga, Spain

• Assisted in the teaching of English in bilingual high school-level courses
• Lesson planning and communication assessment between teacher and student
• US cultural and social ambassador

Tucson, Arizona

Translated court documents, provided civil and criminal client legal terminology and trial strategy explanations to diverse and sometimes emotionally challenged clients from Central America, and helped prepare them for court appearances. From 2011 - 2014 I worked with Mr. Scileppi periodically as his assistant and translator.

Master'S Degree, International Education

THESIS: Curriculum design for a study abroad program based in Patagonia, Argentina with a focus on environmental preservation and.

Bachelor Of Arts (B.A.), Spanish And Portuguese, Anthropology

Bachelor'S Degree, Cultural Anthropology And Spanish

Semester-long study abroad in Buenos Aires, Argentina. Completed credits towards an anthropology minor taught entirely in Spanish while.

Hs

High School