Sean Vail Email & Phone Number

Mountain View, California, Us

· Provide leadership and strategic vision to develop and communicate the IT strategies aligned with organizational goals, working with senior management to shape technology roadmaps and long-term plans. · Oversee IT services delivery and ensure they meet quality standards and SLAs by continuously improving processes, workflows, and customer satisfaction. · Responsible for the financial management of the IT department through budget analysis, tracking expenditures, and evaluating the ROI of technology investments.· Fostering strong relationships with vendors through contract management, contract negotiations, licenses, and service agreements.· Develop and enforce policies and access controls to ensure data protection and compliance (e.g., GDPR, PII).· Identify and assess IT risks and develop business continuity plans.

Mountain View, California, Us

San Francisco, California, Us

• Established processes to accommodate pandemic mandates and executed delivery to 70+ VIP-Executive team with 24/7 support.• Project co-lead on Okta for Good pandemic laptop donation program with over 150 laptops donated to Bay Area schools, nonprofits and philanthropic organizations.• Collaborated with Tier-1 global support team on knowledge distribution and incident management to reduce ticket resolution time.

Houston, Texas, Us

Salesforce administration, development, and support.

Austin, Texas, Us

• Managed comprehensive IT operations for Executive and Development office with over 350+ users.• Interfaced with executive level staff and administrative teams to develop a comprehensive understanding of issues, perform diagnostic procedures to isolate problems and deliver resolutions.• Facilitated strategic collaborations for development team with technology departments to solve time critical production roadblocks.• Responsible for identifying and assembling support groups for business-impacting outages.

San Mateo, Ca, Us

• Managed multiple teams, remotely and in-person, located in separate offices across the Bay Area.• Managed comprehensive IT operations for Executive and Development office with over 350+ users.• Directed IT Infrastructure projects and initiatives from start-to-finish, including identifying requirements, success criteria, and impact to business.• Interfaced with executive level staff and administrative teams to develop a comprehensive understanding of issues, perform diagnostic procedures to isolate problems and deliver resolutions.• Facilitated strategic collaborations for Development Team with technology departments to solve time critical production roadblocks.• Enhanced vendor relationships and ensured prompt resolution of service requests and installations.• Responsible for identifying and assembling support groups for business-impacting outages.• Developed a tactical interview process for potential new hires to discover personality traits, knowledge and troubleshooting capabilities.

San Mateo, Ca, Us

Boca Raton, Fl, Us

• On-premise system administration and technical responsibilities of workstations, servers and employees of 165,000 sq ft distribution center on various operating systems.• Evaluate and ensure compliance with PCI DSS.• Design and implement test environments for developers.• Perform quality assurance testing on new software and processes.• Ensure reliable change management processes are followed by all employees.• Improve visibility and significance of hardware report to identify failing hardware.• Manage Active Directory user authentication, roles and security.• Securely configure and manage physical and virtual servers in Windows environment using VMware.• Setup and monitor appliance health with Linux open-source reporting software.• Configure and troubleshoot iPhone and Android smartphones.• Manage subnetting of network deployed appliances.

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us

• Moved company from paper based to full digital computer software suite. • Provided support in-house and remotely.• Implemented companywide security polices for laptop and mobile devices.• Designed and Implemented companywide drawing standards and time saving templates.• Produced monthly workflow progress reports with propriety MySQL program. • Designed, built and managed 10+ networked computers (wired and wireless), including workstations, laptops and servers.• Audited all Microsoft patch days.• Developed and produced presentations with full A/V aides including; PowerPoint, Movie sequencing and 3D Model representation for international seminars for Continuing Education Units.

• Created and maintained website content.• Managed web-based application for entry and judging process.• Developed and directed multimedia presentations for awards ceremony.• Head of technical team for designing efficient and effective application workflows.• Established company technical growth schemes for future evolution.• Strategy development for capturing international target market.

Portland, Oregon, Us

• Documented agile software development methodology for cross functional program involving numerous stake holders.• Analyzed and beta tested highly configurable and robust user interface for internal reporting system.• Project-lead on feasibility study to transition to more efficient information exchange system (HL7).• Ensure HIPPA compliance on all projects.• Managed stakeholders and coordinated project development with skills gained from project management curriculum from UNLV.

Richfield, Minnesota, Us

Bachelors, Informatics - Human And Computer Interaction

Disney'S Approach To Leadership Excellence

Bachelor Of Science - Bs, Informatics

General Studies