I started off my career as the Branch Service In-charge of Philips, Pune branch. It was purely a manager or administrator role. I had to take care of the service, the technicians, their expenses and the branch expenses, ensuring complete satisfaction of customers and Dealers. I did the job for one year before leaving the company to join Concentrix Daksh Services as an Advisor, Customer Service. Here, as the frontline contact of the customers, I'm supposed to drive customer satisfaction keeping good care of transaction quality, while being within the boundaries of the process standards and the company policies. I have been promoted as a Senior Advisor in 2018 December and moved to another account within the same organization. The journey till date has been good, with lot of fruitful experiences under proper leadership of my managers.