Responsible for business & operations of entire Kerala.

• Managed 3200+ RGPs of Tamilnadu & pondycherry Region. • Responsible for the Smooth replenishment of Cash into the ATMs without Delays.• Responsible for CIT (Cash in Transit) business across the region.• Responsible for First Line Maintenance calls (FLM) of the ATMs which has to be closed within the Predefined TAT.• Responsible for Periodical Process and Cash Audits to ensure Zero Process Lapse and Cash Shortages in… Show more • Managed 3200+ RGPs of Tamilnadu & pondycherry Region. • Responsible for the Smooth replenishment of Cash into the ATMs without Delays.• Responsible for CIT (Cash in Transit) business across the region.• Responsible for First Line Maintenance calls (FLM) of the ATMs which has to be closed within the Predefined TAT.• Responsible for Periodical Process and Cash Audits to ensure Zero Process Lapse and Cash Shortages in ATMs.• Maintained an excellent rapport with the MSPs & Banks.• Achieved 98%+ Service performance dashboard Score while successfully meeting cost goals.• Established and implemented new operational processes in Standard operating procedures to ensure zero lapse and better accountability.• Responsible for Zero deductions/penalties from MSPs/banks to ensure Minimal Operational cost.• In charge of company’s State office (Chennai) and responsible for administration, interdepartmental coordination, controlling operational costs, assisting in HR functions and training & development of staff.• Responsible for the business development through excellent service delivery and Customer satisfaction.• Responsible for New branch development by exploring untapped regions.• Responsible for the P&L of the Operations department of the state. Show less

Reports to State Manager. Responsible for:> Converting AOP targets into Actual in terms of Revenue> Controlling Operational Cost> Adherence to Process Compliance and Achieving expected level.> Business Expansion. > Achieving Customers Satisfaction level.> Process Streamlining.> Achieving customers’ expected service delivery level.> Existing Business Retention.> Recruitment of Ground Level as well as Back Office… Show more Reports to State Manager. Responsible for:> Converting AOP targets into Actual in terms of Revenue> Controlling Operational Cost> Adherence to Process Compliance and Achieving expected level.> Business Expansion. > Achieving Customers Satisfaction level.> Process Streamlining.> Achieving customers’ expected service delivery level.> Existing Business Retention.> Recruitment of Ground Level as well as Back Office Staff.> New Branch Development.> Administration of Branch.> Managing a Big Operations Team. Show less

Departmental training

Market Research On the Perception and awareness on Outbound training among Corporate segment of Hyderabad.* Research and formation of Questionnaire * Expert Interviews* Contacting the HR managers of companies* Taking Appointments* Get the questionnaire filled* Making Corporate aware of NALS.* Analyzing the market research results