* Managed multiple software production teams following Agile.* Set and prioritized team goals, providing strategic direction for teams and processes.* Maintained direct contact with product owners and producers.* Spearheaded people management efforts, including recruitment, onboarding, mentorship, etc.

* Orchestrated content team operations while concurrently serving as a game designer.* Successfully released five content updates as a game designer.* Assumed responsibility for design documentation, ensuring comprehensive planning.* Fostered close collaboration with cross-functional teams.* Effectively coordinated with outsourced teams for graphic creatives

* Devised strategic social media plans for Playrix games.* Developed and reviewed monthly content calendars, ensuring consistent messaging.* Maintained direct communication with the Head of Support and Community, project managers, etc.* Mentored a team of community managers while hosting workshops on creativity and player engagement enhancement.

* Oversaw social media platforms for key titles, successfully launched a new game community.* Gathered player feedback and collaborated closely with development team.* Managed content calendars, video production, engagement campaigns, and social media events.* Collaborated with other cross-functional teams (Art, Video Design, Localization).* Led the Customer Support team, achieving company KPIs and OKRs through the introduction of automation techniques.

* Assisted clients in resolving issues related to company products and in-app purchases.* Enhanced customer experiences for top-tier players.* Provided timely reporting of issues to the development team

* Successfully facilitated two International Arctic Forums with over 200 participants. * Attracted new advertisers to the monthly marketing magazine.* Performed English translations of written content from Russian.