Vaishak R Email & Phone Number

Verizon (United States Region) -Customer churn prediction and Analysis 1) Identified reasons for customer churn by analyzing customer calls with agents. 2)Used teradata SQL,GCP and python to leverage data-driven insights. 3) Helped to reduce upto 5% call volume under different problem themes resulting to optimize operational costs. 4)Suggested targeted solutions by identifying areas for improvement, streamlining processes, deriving metrics… Show more Verizon (United States Region) -Customer churn prediction and Analysis 1) Identified reasons for customer churn by analyzing customer calls with agents. 2)Used teradata SQL,GCP and python to leverage data-driven insights. 3) Helped to reduce upto 5% call volume under different problem themes resulting to optimize operational costs. 4)Suggested targeted solutions by identifying areas for improvement, streamlining processes, deriving metrics, enhancing features. 5) Resulting in reducing friction, improved user experience and business growth. Unilever 1)Experience in designing interactive Power BI dashboards to derive actionable insights around B2B sales for CPG clients. 2)Understanding client requirements and derive important KPI’s to analyze the retailer purchasing habits before and after implementing a digital application. Show less

1) Developed the mechanical design of a fully functional robotic arm for Martian rover prototype including cameras and sensors.2) Worked closely with the team leads understanding various stakeholder requirements and developing the most economical and completely featured design. 3) Collaborated with multidisciplinary engineering student teams to deliver optimized solutions.