Technical Customer Success Manager
CurrentDeployment of “Restrata Platform” with implementation of Network system, Hardware configuration and Training throughout MENA region with customer engagement and customer retention KPI’sParticipate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, perform data analysis to assess what types of modifications need to occur, and determine how well the new implementations… Show more Deployment of “Restrata Platform” with implementation of Network system, Hardware configuration and Training throughout MENA region with customer engagement and customer retention KPI’sParticipate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, perform data analysis to assess what types of modifications need to occur, and determine how well the new implementations are working after the project is complete.Provide consulting services to solve operations engineering problems. Ensure operations related activities are performed in compliance with company standards and regulations. Initiate continuous process improvements to improve operational effectiveness. Provide technical support and guidance on operations validation, development and implementation. Design and Debug Hardware/Software problems. Assist and support CAD team or design team in schematic designs and developments.Coordinate with software teams on designs and development of devices. Research, evaluate, develop and apply new processes to products and applications. Investigate and understand root causes for issues in business operations. Develop corrective actions to solve the operations issues. Show less