• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.• Provisioning and system setup for new hires.• Prioritize incidents and service requests according to defined processes to meet defined SLAs.• Use remote tools and diagnostic utilities to aid in resolving support requests.• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.• Install, configure, test, maintain, monitor, and troubleshoot end user computing devices and related hardware and software to maintain effective and efficient system operation.• Install antivirus software and ensure virus definitions are up to date.• Server administration via Active Directory, File & Print services, DNS, DHCP.• Network firewall and switch administration and maintenance.• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.• Establishing good relationships with all departments and colleagues.• Ensuring company safety and security standards are met.• Some network and server solution design and architecture.• Monitoring and maintaining networks and servers.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Supervising and mentoring IT department employees, as well as providing IT support.• Assist and instruct users with various technology usage issues.• Keeping up to date with advancements and best practices in IT administration.• Provide complete maintenance reports.• Offer estimates on repair costs before completing repairs.• Read and follow blueprints and schematics.

Installing and configuring computer hardware, software, systems and networks.Monitoring and maintaining all computer systems and networks.Providing technical support for any issues workers have with their technology.Testing new technologySetting up new accounts and training junior staff

Install, configure, and support workstation software, hardware, printers, and phonesAnalyze staff needs, identify vulnerabilities, and boost efficiency and accuracyExecute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlesslyImplement applications and software upgrades and troubleshoot any performance issues

Set up hardwareInstall software Maintain and repair technological equipmentManage software in computers and networksEnsure privacy and data protection Perform regular upgradesPerform troubleshoot activitiesInstall well-functioning LAN/WAN and other networksManage network components (servers, IPs, etc.)Manage and implement security solutionsCreate records of repairs and fixes Provide technical support Train and collaborate with other team members