Vaishali B. Email and Phone Number
Passionate and results-driven insurance professional with a proven track record in effectively managing accident and travel claims processes. Leveraging 8+Years of experience, I have cultivated expertise in overseeing end-to-end claims handling, optimizing customer experiences, and fostering cross-functional collaboration. My goal is to ensure seamless, efficient, and ethical claims resolution while upholding the highest standards of client satisfaction.Managing the team of 7 people to ensure seamless, efficient, and ethical claims resolution while upholding the highest standards of client satisfaction. Key Skills• Claims Process Management• Team Leadership & Development• Customer-Centric Approach• Policy Adherence & Compliance• Data-Driven Insights• Fraud Detection & Prevention• Effective Communication• Continuous Process ImprovementHighlights• Successfully led a dynamic team of claims professionals, achieving a 60% reduction in claims processing time and enhancing customer satisfaction scores.• Implemented innovative fraud detection strategies resulting in 20% decrease in fraudulent claims, saving the company substantial amounts.• Collaborated cross-functionally with underwriting, legal, and customer service teams to streamline claims procedures and optimize end-to-end processes.• Leveraged data analysis to identify claim trends and customer pain points, driving targeted process improvements and refining insurance product offerings.• Expertly communicated with policyholders and claimants, providing clear explanations of claim processes, status updates, and resolutions, resulting in enhanced client relationships.My mission is to lead a dedicated team in providing swift, fair, and empathetic claims resolution to policyholders, offering peace of mind during challenging times.Let's connect! If you're looking to collaborate on innovative solutions or share insights within the insurance industry, feel free to reach out. Together, we can drive positive change and create exceptional customer experiences in the realm of accident and travel claims.
Tata Aig General Insurance Company Limited
View- Website:
- tataaiginsurance.in
- Employees:
- 13087
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Manager - Accident And Travel ClaimsTata Aig General Insurance Company LimitedMumbai, Mh, In
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Manager - Accident & Travel ClaimsTata Aig General Insurance Company Limited Mar 2023 - PresentMumbai, Maharashtra, IndiaOverseeing and managing the process of handling accident and travel insurance claims1)Claims Processing: Manage the end-to-end process of handling accident and travel insurance claims. This includes receiving, reviewing, and processing claims submitted by policyholders or beneficiaries.2)Claim Investigation: Oversee the investigation of claims to determine their validity and accuracy. This might involve collecting information, reviewing policy terms and conditions, and collaborating with other departments or external partners as needed.3)Communication: Communicate with policyholders, claimants, and other relevant parties to gather necessary information, explain claim processes, and provide updates on the status of claims.4)Claims Evaluation: Assess the extent of the covered losses or damages, and determine the appropriate compensation amount according to the terms of the insurance policy.5)Technology Utilization: Leverage technology and claims management software to improve efficiency, accuracy, and transparency in claims processing.6)Continuous Improvement: Analyze claims processes to identify areas for improvement and implement strategies to streamline operations, reduce processing times, and enhance the overall claims experience.7) Reporting: Generate regular reports and provide management with insights into claim trends, processing efficiency, and other relevant metrics. Use this information to improve processes and enhance customer satisfaction.Overall, ensuring the that insurance claims are processed accurately, fairly, and efficiently, while also maintaining a high level of customer satisfaction.
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ManagerVm Consultancy Services Limited Nov 2019 - Feb 2023Mumbai, Maharashtra, India -
Assistant ManagerVm Consultancy Services Limited Mar 2017 - Nov 2019Mumbai, Maharashtra, India
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Assistance Co-OrdinatorEurop Assistance May 2014 - Mar 2017Mumbai, Maharashtra, IndiaInsurance business development in sales and claims involves expanding the reach of an insurance company's products and services while optimizing the claims process to provide excellent customer service. 1)Market Research: Identify target markets and segments where the insurance company's products and services can meet specific needs. Research market trends, customer preferences, and competition to tailor sales strategies.2)Partnerships and Alliances: Develop partnerships with other businesses, brokers, agents, and distribution channels to expand the company's market reach and increase sales opportunities.3)Product Development: Work with product teams to develop insurance products that address evolving customer needs and industry trends. This might involve creating new policies or enhancing existing ones.4)Sales Team Management: Manage sales teams, set targets, provide training, monitor performance, and ensure that sales representatives are equipped to effectively communicate the value of insurance products.5)Client Relationship Management: Build strong relationships with clients and maintain regular communication to understand their changing needs and provide tailored insurance solutions. -
Fraud Operation AdvisorTech Mahindra Sep 2012 - Apr 2014Mumbai Area, India -
AssociateWillis Towers Watson Oct 2011 - Jun 2012Mumbai, Maharashtra, India -
Process AssociateTata Consultancy Services Mar 2010 - Sep 2011Mumbai, Maharashtra, India
Vaishali B. Education Details
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Banking And Insurance -
Shailendra Education Society'S College Of Arts Commerce And Science Shailendra Nagar S V Road Dahisar East Mumbai 400 068Insurance
Frequently Asked Questions about Vaishali B.
What company does Vaishali B. work for?
Vaishali B. works for Tata Aig General Insurance Company Limited
What is Vaishali B.'s role at the current company?
Vaishali B.'s current role is Manager - Accident and Travel Claims.
What schools did Vaishali B. attend?
Vaishali B. attended University Of Mumbai, Shailendra Education Society's College Of Arts Commerce And Science Shailendra Nagar S V Road Dahisar East Mumbai 400 068.
Who are Vaishali B.'s colleagues?
Vaishali B.'s colleagues are Sheeba Thomas, Amit Patel, Kumar Shanu, Munira Motorwala, Abhishek Kumar, Talib Ali Naqui, Vinod Vaid.
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