Vaishali Malvi Email and Phone Number

o Leading a multimillion system improvement programme worth £4.8mo Providing leadership to the project team to ensure the programme objectives are meto Managing project and programme finances to ensure delivery is completed within budgeto Design and plan for the realisation, measurement and maximisation of business benefits in line with the business caseo Manage and influence different stakeholder groups whilst balancing conflicting expectations o Setting up for success by creating an optimal project and programme structure o Establishing and managing effective project and programme governance to support decision making and escalations o Proactive RAID management including the identification, management and mitigation of risks o Lead project and programme teams and business stakeholders to ensure relevant project documentations is in place o Establish project plans with clear scope, goals, deadlines, dependencies and milestoneso Identifying and managing resources required to successfully deliver the programmeo Ensure changes are fully embedded into BAU, including training and communications, and providing full post go-live support and ensuring lessons learnt are identified o Designing and facilitating strategic workshops to review Operating Model with senior management.

o End to end project ownership for a number of small to medium projects o Working in partnership with multiple teams to deliver projects to time, cost and quality, as per business requirements and within CDMo Securing stakeholder approvals by attending investment meetings and creating project documentation including business cases and project planso Regular stakeholder management to ensure they are engaged throughout the project lifecycleo Actively managing risks and issues to manage expectations and support project deliveryo Understanding and identifying cross business dependencies to do the right thing for the customer o Setting up a clear governance framework to facilitate successful delivery the project across all stakeholder groups from directors to business leads and SME’so Managing business readiness activities to embed change and track benefits post deliveryo Working with both the business and IS to translate business requirements into tangible deliverables

o Management of correspondence team and process to ensure customer correspondence was dealt with by the right teams, within specific SLA’so Supported delivery of automation of BGB customer correspondence to an outsourced provider, Stortexto Day to day project management of ‘Bill Re-design’ project including creation and management of plans, workshops, stakeholder management etc. o Business contact for external design agencies, marketing team and customer experience team for a number of projects and campaigns including ‘British Swimming’ and ‘Grand Designs’ o Engagement lead for digital activities to raise profile of ‘Digital’ team internallyo Supported a number of social media initiatives, including the launch of first British Gas YouTube Channel, Facebook page and Twitter account