Vaishali Rajput

Vaishali Rajput Email and Phone Number

Oracle Service Cloud l B2C Service | RightNow | CX @ Guardian Life
new york, new york, united states
Vaishali Rajput's Location
Gurugram, Haryana, India, India
Vaishali Rajput's Contact Details

Vaishali Rajput work email

Vaishali Rajput personal email

n/a
About Vaishali Rajput

Hi everyone, I have 5+ years of experience working in OSvC developing various Browser Add-in extensions using Rest APIs, customizing widgets in Customer Portal and automating tasks in Oracle Service Cloud.Specialization: Agent Desktop, BUI, ROQL, CPM, Customer Portal, Widget Configuration, Chat Configuration, Custom Objects, Business rules, Mailboxes, Message Templates, Analytics

Vaishali Rajput's Current Company Details
Guardian Life

Guardian Life

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Oracle Service Cloud l B2C Service | RightNow | CX
new york, new york, united states
Website:
guardianlife.com
Employees:
6785
Vaishali Rajput Work Experience Details
  • Guardian Life
    Senior Engineer - It
    Guardian Life Oct 2024 - Present
    Gurugram, Haryana, India
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  • Veritas Technologies Llc
    Sr It Developer
    Veritas Technologies Llc Aug 2022 - Sep 2024
    Pune, Maharashtra, India
    • Developed an analytic extension for enabling agents to link/unlink an article from within OSvC after performing search using the keywords.• Created workspace extension for accessing another platform using Connect REST API and the parameters passed within the URL.• Worked on CPM for updating the message thread and sending email to customer using configuration settings.• Created various Workspaces, Workflows, Agent Scripts, Workspace rules, Business Rules, Escalation rules and Mailbox configuration. • Developed various reports for different scenarios.
    View
  • Wipro
    Senior Software Engineer
    Wipro Dec 2021 - Aug 2022
    Noida, Uttar Pradesh, India
    • Developed a browser automation for contacts using ROQL and Connect REST API in Agent Browser UI Extension to resolve complex problem of handling duplicate contacts in 3 brands.• Created a Screenpop Report Window to automatically open after CTI hits the BUI URL.• Operated Chat Configuration and Chat Inlays on Customer Portal as well as IntraChat for agents.
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  • Wipro Limited
    Project Engineer
    Wipro Limited Jul 2019 - Nov 2021
    Noida, Uttar Pradesh, India
    • Executed Custom Scripts and Custom Process Model to automatically update the contacts and incidents to sync with third party tool - Oracle CCB (Customer Care and Billing). • Wrote custom scripts and custom process model as per business requirement. • Built Customer Portal pages using PHP, YUI, JavaScript and various widget configuration.• Implemented Oracle Self-Service integration with Oracle RightNow for facebook to provide improved customer interaction. • Built campaigns in Oracle Eloqua using segments, forms, emails and landing pages.
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Vaishali Rajput Education Details

Frequently Asked Questions about Vaishali Rajput

What company does Vaishali Rajput work for?

Vaishali Rajput works for Guardian Life

What is Vaishali Rajput's role at the current company?

Vaishali Rajput's current role is Oracle Service Cloud l B2C Service | RightNow | CX.

What is Vaishali Rajput's email address?

Vaishali Rajput's email address is va****@****tas.com

What schools did Vaishali Rajput attend?

Vaishali Rajput attended Dr. A.p.j. Abdul Kalam Technical University.

Who are Vaishali Rajput's colleagues?

Vaishali Rajput's colleagues are John Bechtel, Junko Okamoto, Jennifer Hesse, Greg Gregory D Garnica, John Cascio, Shellie Gandy, Kristy Kinney.

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