Vaishali Yadav Email and Phone Number

- Redesigned process flows according to customer needs, offering efficient logistics & shipping options, prompt response to inquiries ensuring customer satisfaction, and increased repeat business by 60%. - Developed and implemented an SOP for the sales team customized for the clientele in the UK and Europe. Using Apollo.io for lead generation & a strategic calling approach instead of traditional scripts ($71K+ monthly revenue)- Streamlined the supply chain for Indian Natural Sandstone exports by introducing checks and balances, ensuring operational efficiency, and improving overall accountability.- Collaborated with industry partners, including architects, landscapers, and interior designers, expanding business channels and adding new revenue streams.-Developed a centralized product & pricing database, eliminating invoicing errors & enhancing operational efficiency.

- Launched UPI on Desktop - (11% share in Prepaid instruments)- Executed an industry-first, post-order communication channel (Nudges) for proactive resolution of customer problems to prevent cancellations.- Conducted 5 successful experiments backed by research, user study, and analysis to improve - UI for Payments (CoD user journey) - UX to resolve the issues of doorstep rejection by solve for by embedding non-app-based guardrails

Developed sentiment analyzer (using attention-based LSTM model along with NLP toolkit) to evaluate the long-term performance of the company based on the earnings call

Devised aspect-based sentiment analysis (ABSA) for a restaurant based on 4000+ Yelp reviews; ABSA was a niche in 2017 and is now widely used for NPS scoring of product features.

Improved productivity by 50%+ through a robust financial controls dashboard (health metrics, CAC, ROI etc) Developed a proprietary user-rating system based on product usage to efficiently qualify marketing leads