Vaishakh Krishnan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Analyse and capture business requirements during client meetings where to conduct in-depth discovery on the customer’s current and future needs• Contribute to functional specification and design, also in relation to interfacing with various external support systems (voice routing into CCaaS, omni-channel, CRM, FCAPS)• Configure features to implement agreed use cases and derive common templates for the execution of replicable system behaviours, based on enhanced reporting• Support to functional and integrated testing of the delivered solutions• Support to migration and go-live of CX support services of the clients• Execute training of end users on product features and operation procedures• Define relevant operational support procedures• Analyse client workflow and processes and production of recommendations to optimize usage of platform and its services• Proactively identify, document and deliver in-platform solutions to new and existing client use cases• Assist Sales in the response to RfI/RfQ/RfP, demos and tenders.• Participate in regular connects and report up to C-* and technical decision makers at client organisation

Bengaluru, Karnataka, India

Conducted workshops to gather requirements, streamlining business processesDelivered Pre-sales demos and POCs to new and existing customers, enhancing product understandingIncreased client satisfaction by tailoring solutions to the best business practicePrepared and transferred Business Requirement Documents to Architects and Developers, ensuring project clarityFacilitated multiple projects using Agile and Waterfall methodologies, enhancing team efficiencyImproved test plan effectiveness, ensuring comprehensive coverage of all business process scenarioAchieved reduction in product implementation time by providing comprehensive GO-Live support and end-user trainingConducted training sessions for Clients and new Consultants, enhancing product expertiseCoordinating with development activities, reporting to Project Manager and Client on status, analyzing risk and assisting Project management activities

Bengaluru, Karnataka, India

Led end-to-end project lifecycles, encompassing business analysis, functional specification, system design, platform configuration, testing, training, and support procedure definition for over 1000+customer seatsDrove client discovery sessions, aligning solutions with business objectives, resulting in 10% increase in project alignmentEnsured that each use case was tailored to meet the unique needs and preferences of individual clients, maximizing the value derived from Sprinklr's platformCollaborated with Sales and Success teams to provide valuable insights into client health and contribute to business growth, resulting in 100% ARR attainment across all accountsEnhanced project efficiency, meeting deadlines and exceeding client expectations across 10+ modulesStrengthened stakeholder relationships by 40% by initiating regular communication and engagement initiatives across 50+ stakeholdersCoordinated with 10+ Developers and Engineers to troubleshoot platform use cases, ensuring seamless integrations

Bengaluru Area, India

Spearheaded communication strategies, escalating concerns to leadership, ensuring proactive problem resolutionOrganized training sessions & workshops, enhancing team competency in technical & service aspectsEfficiently managed Service Request Queues, prioritizing 50+ requests daily to optimize workflowLed the onboarding & implementation of Aconex SAAS products, improving client engagement across 20+ countriesResponsible to assess, gather and manage customer or internal reported needs and initiate change management to address and help to achieve business priorities within set SLADeveloped Reports & Dashboards, enhancing SLA management for Client ServicesEstablished standardised operations, aligning Services efforts with Customer requirements, improving service quality

Bengaluru, Karnataka, India

Monitor Service Request Queues, prioritizing and allocating work throughout the day.Provide coaching and floor support to team membersManaging Onboarding and Implementation of Aconex SAAS products to clients across all horizons globally on a daily basisResponsible to assess, gather and manage customer or internal reported needs and initiate change management to address and help to achieve business priorities within set SLABeing a Product expert, responsible to manage and provide consultation via inbound cases for all regions using SalesforceActive contributor to drive and launch initiatives with Key Account managers to counter and address issues faced by clients on product or processIndividual Contributor to develop Reports & Dashboards for clients to manage SLA across all product delivery for Client ServicesProvide Induction and knowledge support for new joiners in Client Services globally, managing Documentation and Process Articles for respective products in AconexUnderstand and analyze the client's project requirementsEstablish and maintain Customer context and standard operations to align the Services organizations effort, while providing quality scoping of Customer requirementsGather and create best practices for implementing and using Aconex products to be disseminated to customers through content, conversations and presentationsBuild project and project tasks in Aconex webTrack and coordinate updates with business development managers and lead consultants to confirm project status and delivery timeBuild and register project documentation, Invite project participants and handover implementation ownership for executionBuild and maintain a strong relationship with Client Operations and Account Management teams globallyWorking with a distributed team across multiple regions, time zones and cultures

Bengaluru Area, India

Provided leadership to the sales and marketing teams during pre-sales and inception; to better align the marketing, sales, technical and administrative departments to increase efficiency across theboardInitiated and developed new Partner relationships, providing strategic alliances and business opportunitiesLed initiatives that are consistent with organization's growth strategy and secure profitability. Also, set short-term and long-term goals for the teams along with identifying sales opportunitiesDesigned and executed a key business plan, created and executed sales plans to meet organizational goals; reviewed sales & marketing procedures; planned & controlled marketing budgets in accordanceto sales plan

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Leadership And Strategy, 4

Bachelor'S Degree, Computer Science

Activities and Societies: Student Creative CouncilAttended Seminar on Combating Global Warming with Information Technology at Coimbatore.

Higher Secondary, Mathematics And Computer Science

Activities and Societies: Young Expressions