Vaishnavi Chitte Email and Phone Number

Key Responsibilities-Troubleshoot customer's tenant for any feature malfunction or performance issueAnswer customers Questions as soon as possible to meet SLAWork as single point of contact for all products such as PCR , Dynamic Planning and SpotlightLogin to multiple tenants and tenant admins to setup tenantsCreate new tenants and migrate them to ProdProvide customers access to their respective tenantsCoordinate with CSMs to resolve the queries asapHelp customers update there contract details Coordinate with other teams to debug and analyze errorsPerform sandbox refreshes as required

Key Responsibilities-Working as part of a 'Break-Fix' team to guarantee that transactions in the Customers 'Org' run smoothlyAccepting and acknowledging cases to meet SLA requirementsAssisting customers in understanding the fundamentals of Salesforce and responding to their inquiriesRemotely resolving customer issues via a shared screen sessionSending resolution procedures via email to ensure that customers have everything in writingUnderstanding customers' needs and requests to resolve issues fasterHelping customers connect with appropriate teams to fulfill their requests Case HandoverProviding basic setup and information to customersTo provide transparency, documenting all transactions and interactions in the systemTo achieve CSAT, aiming for a speedy closing and the finest customer experience possibleMeeting CSAT and productivity goals on a weekly basis

Key Responsibilities -Assisting a customer in upgrading their plan for the best experienceCustomers were informed about the problem's source and solutions, and they were guaranteedTo improve the customer experience, assisting users with technical questions and requestsTo maintain better user experiences, troubleshooting software issuesKeeping track of the most pressing issues and their resolutions to respond to concerns more quicklyResolving basic technical concerns with mobile devicesMaintained Resolved rates to ensure daily CSAT and monthly targets are metCustomer assistance with plan upgrades and org setup