Program Manager
CurrentProgram Manager (2020 – Present)• Oversaw a team of more than 40 staff and a portfolio of 9 projects valued at $4.5MM, implementing Agile Project Management processes to increase productivity and reduce deliverable times by 57% (from 7 months to 3 per project).• Developed initiatives to streamline the project delivery process, creating 3 teams to manage customer inquiries and requests and coordinated with stakeholders to consolidate projects and reduce the number of vendors used from 3 to 1.• Collaborated with cross-functional staff to win new projects in cloud migration, cloud hosting, test automation, and project support, leading to an additional $500k in annual revenue for the organization, • Spearheaded a Business Continuity Plan during the initial period of the COVID-19 pandemic, ensuring resource availability and maintaining the resource utilization rate at more than 90%.Senior Project Manager (2019 – 2020)• Led a cross-functional team of 24 staff and managed a portfolio of 4 projects worth $2MM, identifying revenue growth opportunities, leading to a 16% increase in annual revenue for the organization (from $1.6MM to $2MM). • Performed cross-company and account mining to identify and convert revenue growth opportunities, increasing revenue 500% (from $400k to $2MM) from existing clients and winning 3 new projects worth up to $1.3MM.• Guided efforts to increase efficiency within the organization, developing and implementing new processes, including integrated ECI filing, to create time savings of up to 140 days per financial year for teams within the organization.• Directed business growth opportunities, developing relationships with clients to convert 66% of potential opportunities into revenue generating projects, producing high quality deliverables and meeting 90% of all KPIs.