Vasudeva Akula, Ph.D. Email & Phone Number

Results driven professional with six-sigma black belt and 25+ years of consistent record in developing innovative solutions and leading complex projects with multi-million dollar ROI. Extensive experience in assessing business and IT needs, developing strategic solutions to drive revenue, operational efficiency and customer satisfaction using continuous improvement/six sigma approaches. Skilled communicator, and program director; able to direct multiple tasks effectively and establish key relationships with customers and partners to accomplish desired goals. Ph.D. in Information Technology, with a focus on business-oriented performance improvement. Published author and presenter on customer & business analytics, workload characterization, benchmarking, and performance improvement of contact center, self-service and e-commerce solutions.Specialties: • Customer Retention, Customer Experience, Cost Reduction Predictive Models• Structured & Unstructured Data Analytics (Speech & Text)• Business Intelligence & Customer Intelligence• Cost Reduction & Performance Enhancement• Technology Needs Assessments & Strategic Solutions • Customer & Partner Relationship Management• IVR, ASR and Contact Center Expertise • Six Sigma & SDLC Methodologies • Team Training, Mentoring & Leadership

Listed skills include Business Intelligence, Integration, Strategy, Analytics, and 48 others.