Valdecyr (Val) Alves Email & Phone Number

Juno Beach, Fl, Us

Juno Beach, Fl, Us

Noida, Uttar Pradesh, In

Juno Beach, Fl, Us

Armonk, New York, Ny, Us

Focused on Availability Management for GTS Infrastructure Services Clients. Primary responsibility is to optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. Provide a holistic view of the client's environment and make recommendations to improve overall service availability. Develop and maintain Availability Plan which prioritizes and plans IT availability. Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls. Use problem solving, issue-based and hypothesis-based methodologies and provide recommendations and solutions to client IT and Business Executives. Define business and IT requirements, develop solutions and participate in implementations. This enables clients to increase business value and improve IT service delivery quality.

Basking Ridge, Nj, Us

· Serve as customer advocate and primary point of contact for assigned Custom/Complex customers through the full customer lifecycle.· Take ownership of all customer issues that are “out of scope” with existing processes. · Manage and grow customer relationships to deepen existing associations with key technical and management contacts.· Meet with assigned customers on a frequent recurring basis.· Craft and communicate meaningful strategic plans that positively influence leadership and peers based on factual data from effective management of process and integral evaluation of the organizational impact.· Closely shadow customers through the Implementation process.· Execute hand-off process from Implementation Services. At Transition to Support, educate clients on proper Customer Support processes and procedures.· Work with Engineering team to identify single points of failure in customer environment; communicate risks to customer and work with Sales to create proposals to remediate findings.· Create and manage cross-functional internal teams for projects, as required by customer deliverables.· Oversee internal processes (i.e. billing, customer reporting, ticket handling/resolution, sales proposal generation, etc.) that affect the customer and drive the process where necessary to ensure the best possible customer experience.· Track projects and deliverables for assigned customers. Act as Project Manager for small/medium projects. Serve as Project Coordinator for assigned customers for large projects.· Coordination of client change management activities, using proper change management policy and procedures.· Adhere and promote Customer Support and operational processes/procedures. Responsible for systems accuracy of assigned customers.· Identify and relay contract renewal opportunities and threats to the Sales organization.Generate Monthly / Quarterly / Annual operational briefings and communicate to client

Rockville, Md, Us

- Responsible for managing IT staff and resources with emphasis on planning, supervision, budgeting and policy. Also responsible for the full range of activities related to the company’s computer systems including its hardware, software, telecommunications components, security, data backup and recovery, and training.

Basking Ridge, Nj, Us

Served as the primary escalation POC for technical issues and customer’s liaison ensuring proper communication and coordination between all internal departments and any external organizations. Ensured that technical issues are resolved quickly and efficiently. Prevented problems from happening in the first place through effective planning and project management, proactive technical consultation, and the application of industry best-practices to customer’s site configuration. Managed business and technical aspects of client base including (but not limited to) engineering solutions, studying latest technology and site-specific trends, and proactive and reactive consultation. Coordinated and managed the implementation of project plans to ensure all requirements are timely met. Develop and maintain customized documentation and reporting for each project plan. Understood business issues associated with customer’s configuration, and communicated objectives internally to champion company’s partnership in growing the client. Brought together and managed cross functional global teams to deliver value propositions that meet complex business and technical client needs.

Prevented problems from happening in the first place through effective planning and project management, proactive technical consultation, and the application of industry best-practices to customer’s site configuration. Managed business and technical aspects of client base including (but not limited to) engineering solutions, studying latest technology and site-specific trends, and proactive and reactive consultation. Coordinated and managed the implementation of project plans to ensure all requirements are timely met. Develop and maintain customized documentation and reporting for each project plan. Understood business issues associated with customer’s configuration, and communicated objectives internally to champion company’s partnership in growing the client. Brought together and managed cross functional global teams to deliver value propositions that meet complex business and technical client needs.

Instructor - Reporting to the President of Education with accountability for students’ progress. Prepare trainees for the network IT field through courses using Microsoft curriculum materials, real world experience, and other presentation techniques that will help trainees to pursue a career as MCP, MCSE, and MCSA. - Train and assist several experienced and inexperienced IT professionals to become proficient and certified in A+, Network+, MCP, MCSE, and MCSA with over 95% passing rate results.- Analyze government projects, and prepare technical proposals when applicable.- Provided training to hundreds of government employees from various entities such as FBI, USDA, and IRS.Webmaster - Reporting to the Vice President with responsibility for the design, and maintenance of the organization’s web site.- Designed, built, and maintain the organization’s web site using HTML, DHTML, ASP, CSS, JavaScript, and Java Applets.- Created, and maintain mailboxes for employees on Internet Service Provider’s server.Network Engineer - Reporting to the President and Vice President with accountability for network’s security and performance. - Document, maintain and troubleshoot the organization’s Microsoft Windows server-based Local Area Network.- Implemented Microsoft ISA 2000 as a firewall and proxy server. - Established backup and restore solution and procedures.- Perform as the Technical Point of Contact, and coordinate with the Original Equipment Manufacturer for warranty and support services.Director of Business Development - Reporting to the President and Vice President of Business Development.- Research for and participate on government contracts on state and federal levels.- Implement marketing strategies.- Design presentations and lecture promoting the business to government agencies of the Department of Homeland Security, Department of Justice, Department of Commerce, etc...

Greenbelt, Md, Us