Val Asante Email & Phone Number

Minneapolis, MN, US

• Execute the processes for subscription fulfillment of print and digital products.Maintain systems operations supporting the capture of subscriberdata, retention, billing and system automation. Provide distribution.
• Build annual schedules and execute scheduling of both print and digital billing, renewal, and other mailings
• Write monthly instructions for file selection, updates and mailing label generation
• Prepare and update annual schedules for subscription and promotion fulfillment
• Prepare print orders and distribution instructions for printer.
• Build, update and maintain online subscription forms using html coding

• Work with the Production Director and the Production team to produce Tiger Oak Media's eight monthly community lifestyle magazines, both digital and print.
• Traffic print and digital ads for eight monthly magazines - Gather ad materials for over 300 clients per month - Update pertinent information in ad manager database
• Oversee ad submissions to maintain production schedule
• Update information in database and initiate various reports, including paginations
• Coordinate ad sales with account executives
• Communicate design instructions to graphic design team and route customer proofs for approval and discuss needed changes

• Fulfill customer inquiries and complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience and ensure customer satisfaction. Suggest information about products and.
• Provide distribution and print instructions to several different printers for eight - monthly community lifestyle magazines, ten - quarterly meetings & events magazines, two - monthly city regional magazines, two.
• Format and import lists to Quickfill and Magazine Manager
• Print, stuff, and mail customer bills and renewals
• Update and maintain database with accurate customer information and timely data entry
• Address customer service emails courteously using suitable methods and problem solving skills

Answer customer service calls and data entry, Research vacation locations, make reservations,attend travel conventions, Correspond with tour operators, and Cold call for new business

Answer customer service calls, Balance checking, Data entry, and Create invoices, tracking and record accounts payable in Quickbooks