Execute the processes for subscription fulfillment of print and digital products.Maintain systems operations supporting the capture of subscriberdata, retention, billing and system automation. Provide distribution instruction to printers, third party vendors, and maintenance of ecommerce and newsstand billing systems and processes. Work in direct partnership with outside fulfillment bureau personnel, internal directors and other third party vendors.• Build annual schedules and execute scheduling of both print and digital billing, renewal, and other mailings• Write monthly instructions for file selection, updates and mailing label generation• Prepare and update annual schedules for subscription and promotion fulfillment• Prepare print orders and distribution instructions for printer.• Build, update and maintain online subscription forms using html coding• Schedule, build and deploy email campaigns• Download, file and distribute tracking, financial and analysis reports• Track response and update campaign analysis reports• Upload keys and maintain key files• Receive and process invoices for payment• Track fulfillment and shipping expenses• Format and code files for upload into system• Prepare AAM/BPA/CVC circulation statement and upload documents for audit• Receive draw and return affidavits and enter into database; prepare newsstand invoices• Prepare and file annual Statement of Ownership reports for the USPS• Download postal statements, reconcile EPS account and prepare accounting report• Assist with annual budget preparation by pulling numbers for director• Manage agency communication and process agency subscriptions• Prepare and process analyzed issue instructions for outside fulfillment bureau• Maintain policy tables• Process newsletter subscription files• Address customer service emails courteously using suitable methods and problem solving skills• Respond to telephone inquiries and promptly resolved basic inquiries on customer accounts

Work with the Production Director and the Production team to produce Tiger Oak Media's eight monthly community lifestyle magazines, both digital and print.● Traffic print and digital ads for eight monthly magazines - Gather ad materials for over 300 clients per month - Update pertinent information in ad manager database● Oversee ad submissions to maintain production schedule● Update information in database and initiate various reports, including paginations● Coordinate ad sales with account executives●Communicate design instructions to graphic design team and route customer proofs for approval and discuss needed changes● Pre-flight ads - confirm the digital files required are present, valid, correctly formatted, and of the desired type for the correct process such as offset printing to facilitate smooth production● Review final pages on lnSite (printer's soft-proofing system)● Traffic and/or build ads for community lifestyle magazines web sites and create digital editions● Assist with event collateral and other projects as needed

Fulfill customer inquiries and complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience and ensure customer satisfaction. Suggest information about products and services. Process orders, prepare correspondences. Provide distribution instruction to printers. Work in direct partnership with Quickfill personnel and third party vendors.● Provide distribution and print instructions to several different printers for eight - monthly community lifestyle magazines, ten - quarterly meetings & events magazines, two - monthly city regional magazines, two - monthly business magazines, and six - bi-annual bride magazines● Format and import lists to Quickfill and Magazine Manager● Print, stuff, and mail customer bills and renewals● Update and maintain database with accurate customer information and timely data entry● Address customer service emails courteously using suitable methods and problem solving skills● Respond to telephone inquiries and promptly resolve basic inquiries on customer accounts● Assist with mentoring new employees during and after training● Cover the front desk when the receptionist was out, greet visitors courteously and schedule the conference roomSend reprint information to potential buyers. Communicate design instructions to graphic design team and route customer proofs for approval and ensure customer satisfaction.● Utilize, customize, and schedule automated digital marketing via Knowledge Marketing● Run payments and maintain credit cards for regular clients● Customize articles with art dept● Send proofs● Create, mail, and track packages

Answer customer service calls and data entry, Research vacation locations, make reservations,attend travel conventions, Correspond with tour operators, and Cold call for new business

Answer customer service calls, Balance checking, Data entry, and Create invoices, tracking and record accounts payable in Quickbooks