Val Hartman Email and Phone Number

I am so excited about Thirty-One! The Products are amazing quality, incredibly functional and affordable! The Totes, Purses, Organizers, everything, has helped me to become more organized with my family, my household and my Business.Thirty-One's mission, Celebrate, Encourage and Reward really means so much! So many women, wive's and mothers are so busy these day's and don't take the time for themselves. This company takes that time to Celebrate, Encourage and Reward women for all their hard work!

• Create database reporting and integration between systems• Create standard operating procedures, as necessary• Provide training and user support to end users• Manage the company’s reporting database• Administer company CRM• Identify management constructs• Assist the Director of Information Technology, Controller, or the Regional IT Directors with projects as required.• Document operational issues and resolution accurately and completely• Create and manage content platforms for Velocify, eThority, Crystal Reports, SharePoint, Moodle CampusVue and Campus Portal• Support the CampusVue Application, Database and Supporting Systems.• Perform eThority Upgrades as required by the vender or project• Actively Participate with the IT Systems Team on projects and support as required• Ensure SQL database performance and plan long term upgrade paths• Maintain Accounts and security of key reporting systems.

- Administrator for 6 Mitel 5000 phone networks which include adds, moves, changes, hunt groups, paging zones, ACD groups, call center configurations, dynamic extension express, and voicemail to email.- Create and maintain all Call Routing Announcements, Applications and STAR Applications for 5 sites.- Assisted in the implementation of integrating software applications and the Mitel phone system.- Maintain continued correspondence with all phone vendors, such as, Oaisys, Verizon, Level3, Frontier Communications, Windstream, Fibernet, XO, Sprint, and Premier Global.- Oversee 3 Oaisys servers which includes account creation, management of phone recordings, installation and training.- Manage CT Gateway Server, MAS Server, Attendant Console and Customer Service Manager.- Project lead for all 6 Mitel 5000 phone network upgrades from the Inter-Tel Axxess Digital/Analog system as well as training for all sites, over a 2 year time frame.- Responsible for all training which includes technical documentation, video documentation, group & one-on-one training.- Main support for all Departments and Programs in assisting with job functionality and processes.- Technical support for our main database application, staff & faculty account creation/termination, administers all security settings and generates flow-charts for processes.

- Supervised and trained new work-study students for the Information Technology Department.- Main technical support and management of Inter-Tel phone network.- Installation and support of peripheral hardware devices, such as printers, projectors, wireless networks, PDA mobile devices - Building and configuring desktop computers & laptops- Responsible for the maintenance and installation of the following: Microsoft Office Suite 97, 2000, XP, 2007, 2010 Microsoft Outlook 2000, XP & 2007, Track-IT! 6.0 Help Desk, Altiris Help Desk, Symantec Ghost 6.0, WinZip 8.0, Internet Explorer, PDA’s, RIM Blackberry, Palm Desktop, Scanners, HP Printers, Xerox Printers, Lanier/Gestetner Printers, Digital Cameras, Adobe Acrobat Reader 8.0, PcAnywhere 10.5, Webex Internet Software, VNC, RDP

- Centralized printers as well as consumables saving the company $20,000.- Main Technical Support for entire Option 11c Phone System and Meridian Mail Voicemail System which included adds, moves and changes- Responsible for the documentation of helpdesk software/hardware issues- Performed all upgrades on workstation hardware.- Managed upgrade implementation of AutoCAD, Pro/E, Intralink, Glovia, and all Workstations to Windows 2000 Operating System- Continued correspondence with vendors to obtain hardware and software quotes- Accountable for maintaining software licensing- Handled Webex training for all employees- Implemented Microsoft Outlook 2000 basic & advanced training courses

- Install/Upgrade/Support company’s software/hardware for the 71 PC’s throughout the York, Hanover, and Gettysburg Offices - Assisted Network Administrator in LAN/WAN Technical Support Department for all Offices- Identified, implemented and documented Helpdesk Software/Hardware support issues for all Offices- Schedule/Maintain laptops and printers for auditors to take to clients- Maintain daily backups for York and confirm the Hanover and Gettysburg Offices backed up correctly- Support personnel with Microsoft Office Suite issues