Val Mcgovern, Ccma Email & Phone Number

Oakbrook Terrace, Illinois, United States

United States

Manage contracts and vendors through process and systems that promote visibility to key metrics on vendor perform and and contract details. Work with business partners to display accurate metrics on consumption of services. Set strategies, policies and procedures on vendor and contract handling. Work with vendors to ensure management needs are met, contracts are adhered to, costs are controlled and risks are mitigated. Facilitate the input and output of vendor information and related contracts within agreed upon systems.

Chicago

Senior IT Manager, Telecom & Audio VisualWilliam Blair 2004 - presentAs the Senior IT Manager at William Blair, I am responsible for managing and directing all of the day-to-day and large scale projects relating to Voice Telecommunications, deployed domestically and internationally. I plan, coordinate, and execute the voice operations for new offices, both domesticallyand internationally, including Boston, CT, Dallas, London, NY, San Fran, and Tokyo. Strategically, I formulate management recommendations with related vendor contracts along with costbenefit analyses for all major acquisitions.My best moments are in managing my team of talented Telecom Analysts and Engineers. As one team member shared, “Val assumes a strong leadership role when action is warranted. She provides clear directions and displays good verbal skills, communicating clearly and concisely. She anticipates problems and develops effective approaches for solving them. Responsibilities are delegated well. She properly controls the operations and functional activities and motivates others to maximum performance. As a manager, she is approachable, accessible and responsive… It is a pleasure to be a part of Val’s team.”Together, my team and I interface with user management and staff in all phases associated with major projects and ensure prompt and effective problem resolution in conjunction with all systems and voice network services.Telecommunications ManagerWilliam Blair 1998 - 2004Telecommunications AnalystKemper Financial Services1990 - 1997In this role, I was first exposed to the world of telecommunications. My day to day responsibilities were focused on helping end users to troubleshoot and resolve issues. I also worked closely with Facilities Management and IT to plan, coordinate, and complete large group moves within strict timeframes and minimize user downtime.

Chicago

- System Administration Lucent Definity PBX.- System Administration IPC Trading Turret solutions.- Member of Telecom Helpdesk support team.